Reviews
I worked with Rich and the service was excellent.
I worked with Rich and the service was excellent. My Jeep was taken in quickly. They provided an Uber to get me home and back to the dealership the next day. The Jeep was repaired more quickly than expected and Rich even had it washed for me. I truly appreciate the help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review, Ellen! We're thrilled to hear about your positive experience with Rich and the team. Providing quick and excellent service is our priority, and we're glad you appreciated the little touches. Looking forward to serving you again!
I bought a pre-owned car.
I bought a pre-owned car. Everyone was friendly. And things went relatively smoothly and quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your awesome review! We're thrilled to hear you had a smooth and friendly experience with your pre-owned car purchase. Your satisfaction means the world to us, and we look forward to serving you again in the future!
Great place to take my vehicles for service.
Great place to take my vehicles for service. Always friendly and all repairs done fast.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us! We're delighted to hear that you find our service friendly and efficient. Your feedback is greatly appreciated and we look forward to serving you again in the future!
Every single person we interacted with was very helpful
Every single person we interacted with was very helpful and nice. Best car buying experience I have had. They were very knowledgeable and provided so much more information than other dealerships.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us! We are thrilled to hear that our team provided excellent service and made your car buying experience a great one. We appreciate your kind words and look forward to serving you again in the future.
I've been there multiple times, but very disappointed my
I've been there multiple times, but very disappointed my my most recent visit with my 2016 Jeep. Was first told we didn't have an appointment and was told we could be "fit in" but would take 2+ hours, until I was able to show my confirmation email/text reminder. In which they then said ok, you're right I do see the appointment.. Was in for a standard oil change and tire rotation. I am totally fine with the inspector calling or walking into the waiting room to let me know what they found and for me to confirm how to proceed. But, instead they had my car there for 2 hours only for me to come to them asking for an update on when my car would be done. The response was "waiting on an estimate." Which in my opinion, they should have spoken to me prior to any estimates and let me know what they even found. B/c I opted to NOT go with their findings and they still had yet to complete the oil change when I had already been waiting for 2 hours which is why I was there in the first place, resulting in waiting even longer.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Tara, we apologize for the inconvenience you experienced during your recent visit. We strive to provide efficient and transparent service, and it's clear we fell short this time. Your feedback is valuable to us, and we will work on improving our communication and service processes. Please don't hesitate to reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Great prices and great service and will definitely
Great prices and great service and will definitely recommend this place to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Samina, thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with us and that you plan to recommend our services to your loved ones. We appreciate your support and hope to work with you again next time!
Dusty was excellent on working the deal.
Dusty was excellent on working the deal. Detail guy delivered the purchased Jeep wrecked with paint damaged. Nick made things right and swapped us to another Jeep. We left dealership with Jeep running bad. Found it was in 4wd. Moved to 2wd and now runs well. Sales dept was great but detail dept and final delivery need work. Would highly recommend Dusty and Nick. Five star for sales. one start for detail dept.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Jeff, thank you for sharing your experience with us. We're glad to hear that Dusty and Nick were able to address your concerns and provide a solution. We appreciate your feedback and will definitely look into improving our detail and final delivery process. Thank you for recommending us!
Great!
Great! The Customer Service was impeccable. They made everything quick and easy. We Will definitely use this dealership again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nate, thank you for sharing your experience! We're thrilled to hear that you had a great customer service experience with us. We look forward to serving you again in the future. Let us know if there's anything else we can assist you with!
I love my van but hate all the issues that came with it.
I love my van but hate all the issues that came with it. Having your car in for repair is never fun, however Palmer Dodge Chrysler is the only place I trust. Hiram has helped my car through two recalls. He is courteous, knowledgeable, and does a great job keeping me updated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We're glad to hear that Hiram provided you with excellent service during your visits for repairs. We appreciate your trust in our team, and look forward to assisting you with any future needs!
Great service, excellent and timely communication,
Great service, excellent and timely communication, wonderful staff and convenient location with lots of options.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service excellent and our staff wonderful. We appreciate your feedback and hope to see you again soon!