Reviews
After buying the car, I noticed some skirt xxxx near both
After buying the car, I noticed some skirt xxxx near both real wheels and contacted the dealership. They will not take or return my calls in regards to this. Not a stand up dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience. We take feedback seriously and want to address your concerns. Please contact us directly so we can assist you further. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Ryan in parts is always awesome to deal with.
Ryan in parts is always awesome to deal with. Kimberly in service provides awesome customer service. I will always take my vehicles to Palmer and recommend to family and friends
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're thrilled to hear about your positive experiences with Ryan and Kimberly. We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future. Thank you for choosing Palmer!
Will was great to deal with and the fees were fair.
Will was great to deal with and the fees were fair. Everyone was very nice to deal with and responsive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Chris, thank you so much for the positive feedback! We're glad to hear that you had a great experience with Will and found our fees fair. Providing excellent service and being responsive to our customers is always our top priority. We appreciate your support!
Great experience.
Great experience. Zero complaints. Very helpful and professional. Dustin and Lee helped me find what i was looking for and did a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Griffin, thank you for the glowing review! We're thrilled to hear that Dustin and Lee were able to assist you in finding exactly what you needed. We appreciate your kind words and look forward to serving you again in the future.
The service department did a great job.
The service department did a great job. Sarah was excellent and helped me get back on the road quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we're thrilled to hear about your positive experience with our service department, especially with Sarah. We appreciate your kind words and are glad we could get you back on the road quickly. Thank you for choosing us!
I love Sarah!
I love Sarah! She is an example of excellent customer service! My only disappointment was that my vehicle was not looked at for 5 days and it was there a total of 10 days until I got it back. Fortunately my car insurance covered my rental car fees & I received 2 days free with Enterprise for Sat. & Sun.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Laurie, thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with Sarah's customer service. We apologize for the extended wait time for your vehicle, and we appreciate your understanding. We hope to provide a more efficient service next time.
Great experience!
Great experience! Lee and Chris know what customer service start to finish, very knowledgeable we did not feel rushed or pressured
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Lee and Chris! We're thrilled to hear that you received excellent customer service and felt comfortable throughout the process. We appreciate your feedback and hope to see you again soon!
Rich is always professional, courteous and knowledgeable.
Rich is always professional, courteous and knowledgeable. The work is always on time and done very well. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words about Rich! We're thrilled to hear that you had a great experience and that the work was completed to your satisfaction. Thank you for taking the time to share your feedback with us!
Took my charger up there for an oil change and tire
Took my charger up there for an oil change and tire rotation. Service took about two hours which was fine. When I went to pick up my charger I was told the computer was done so I was just given a paper receipt. However the next day I drive maybe 20 miles and my rear tire unravels and goes flat. Once I can get to a tire shop I am told both of my back tires shouldnt have even been allowed back on the road. I feel like that should have been said when I picked it up. It leads me to believe no service was even done on my car. When I called to ask about this I was never given a call back, or any contact further. The second time I called was left on hold. Will not be returning to Palmer Dodge.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're truly sorry to hear about your experience at our service center. This is not the level of service we strive to provide. We would like to make things right and address your concerns. Please reach out to us directly so we can further discuss this matter. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Service rep was very professional.
Service rep was very professional. He worked me in for an oil change even though I had made a mistake making the appointment. In and out in about an hour. I would give this service department 5 stars!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us! We're thrilled to hear that our service rep was able to accommodate you and provide a professional experience. We appreciate your kind words and look forward to serving you again in the future.