Reviews
Amazing service at Palmer Dodge.
Amazing service at Palmer Dodge. David and Ryan were amazing. Thanks again! We will be back soon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rob, thank you for the amazing review! We're thrilled to hear that David and Ryan provided you with exceptional service at Palmer Dodge. We look forward to welcoming you back soon. Let us know if there's anything else we can assist you with in the future!
Very easy buying process.
Very easy buying process. Everyone was really knowledgeable about the cars and made us feel welcome
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our buying process easy and our staff knowledgeable. Making our customers feel welcome is always our top priority. We appreciate your feedback and hope to see you again soon!
HI, I am purchasing a 2023 Rubicon 392 from your
HI, I am purchasing a 2023 Rubicon 392 from your dealership. From the start I have been disappointed in the communication effort I have received, I am in NC so I can't see the vehicle in person, I have to reply on pictures and what I'm told by your staff. In the beginning I asked 3 different people for more pictures of the jeep, they all said they would send them, no one sent any. I emailed Brandon Miller some questions, and have yet to get a response from him. I just don't feel like I matter. To me $ 85,000.00 is a large purchase, I could have spent that money at a number of dealerships but I chose yours. The Jeep was advertised with a different set of wheels and tires on it than I am getting. The spare tire was taken off it and put on another Jeep which left the one I'm buying without a spare which I think is xx, so I had to negotiate to get money for a spare. Biggest complaint is when I email or text questions, I get no response until I call and they have to answer me...would I recommend Palmer, no I wouldn't...You take care of me, and I'll take care of you.....You Ignore me, and I'll forget you.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, we truly appreciate your feedback and apologize for the communication issues you experienced. We strive to provide excellent service to all our customers. Your concerns have been noted and will be addressed with our team to ensure this doesn't happen again. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
The service was great and Andrea was amazing and very
The service was great and Andrea was amazing and very helpful. They even handled all the recall
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Abdullah, thank you so much for your kind words! We're thrilled to hear that you had a great experience with Andrea and that our team was able to handle the recall for you. We appreciate your feedback and look forward to serving you again in the future!
Sales person but it out of the park and it was a great
Sales person but it out of the park and it was a great transaction. Very enjoyable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nicole, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our sales team. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your support!
After coming to palmer service for 7 years (for jk all
After coming to palmer service for 7 years (for jk all services) you just expect more. Recently bought Jeep 392 and it makes noises at startup, according to google its normal. I brought it for oil change and they tell me I have to leave jeep for 48hr another day and no promise for rental. It felt like you guys just want me go somewhere else
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience with us. We appreciate your loyalty over the years and apologize for any inconvenience caused. Your concerns have been noted and will be addressed with our team for improvement. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I simply cannot say enough good about the team at Palmer.
I simply cannot say enough good about the team at Palmer. From making an appointment to picking my Jeep up, it was the smoothest, easiest, and best overall experience I have ever had at car dealership. The communication from Ryan and Rich were absolutely top notch! My Jeep (which I purchased elsewhere) was having some weird issues that two other Dodge/Jeep dealerships couldn't even diagnose let alone fix. After picking the Jeep up, it drives and performs like a brand-new vehicle. The attention to detail, the sense of actual caring, and the communication was so refreshing from a service department. To say I recommend Palmer is a complete understatement!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mikel, thank you so much for sharing your fantastic experience at our dealership! We're thrilled to hear that Ryan and Rich provided top-notch communication and service for your Jeep. We truly appreciate your recommendation and look forward to serving you again in the future.
Great service, friendly, and quick turn around left with
Great service, friendly, and quick turn around left with the vehicle same day hour and a half.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Vlad, thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our service and that we were able to get you back on the road quickly. We appreciate your feedback!
Richard Kinsey at Palmer Ram Service is the best.
Richard Kinsey at Palmer Ram Service is the best. Friendly and on time, every time. I recommend Rich to all friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review of Richard Kinsey at our service center! We're thrilled to hear about your positive experience with him. We truly appreciate your recommendation and hope to continue providing top-notch service to you, your friends, and your family.
Everything was great from start to finish.
Everything was great from start to finish. Responsive service, a fair deal, and a smooth closing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ryan, thank you for sharing your positive experience with us! We are thrilled to hear that you had a great time working with our team. Your feedback means a lot to us and we look forward to serving you again in the future!