Palmer Dodge Chrysler Jeep RAM

As a ten year veteran of car sales for a different brand, I really despised the practices and overall experience. I purchased a three year old CPO truck with only 18k miles. Though a CPO vehicle, there was only one key provided (replacement was $280 for me out of pocket), the wiper blades were actually falling apart, no owners manual and numerous scratches in the exterior that I also paid to have buffed out at a cost of $150. Not my idea of a CPO and if that is acceptable to Stelantis, then this will be my last CPO from them. The only exception and pleasant experience, was the F&I gentleman, who handled the process very well. Lastly, I had left my trailer hitch and radar detector mount in by accident and had to come back with key to get hitch unlocked and off. Was told by sales person and sales manager that would not be a problem and they would keep trade around for few days. I came back following evening and my trade was gone! If you do any business with this dealership, make sure you get any of their “promises” in writing! Overall grade is a D at best!

Great service was provided. I received great service regarding an Uber service being provided for transportation.

The services I received was exceptional, caring spirit, easy to engage, and exceptional greetings (no colloquiums used when greeting me). By the way, as me being a New Yorker, it is so refreshing to not be greeted and not spoken to by staff using colloquiums/less than professional language. Louis Espinoza did an awesome job. Louis Espinoza is ideal candidate for promotion as Chief Service Officer. Louis Espinoza gives to the Village Of Exceptional Customer Service & Repair Logistics Resolution Service! I wish that my digital MOPAR Leaks Repair/PALMERDCJ.COM coupons totally of $150 would have been applied to my final total bill.*Maximum value: $150.00. Spend & Save Money.Valid at Palmer Dodge Chrysler Jeep Ram. Offer expires 6/13/2024.*

The team was responsive to all of my concerns and resolved my oil change in a timely manner.

Was a smooth experience. Aaron was terrific. He worked hard to help me get the deal I needed. Staff was great.

So disappointed. Brought my Gladiator in for a problem a couple of months ago and paid a lot of money to get the job done right (or so I thought). Almost immediately, the problem resurfaced. I was told it was a fuse. The fuse kept blowing, so I brought it back. I was told there is another problem with the same set of wires, it'll be another $800. I pitched a fit, and to his credit my service manager stepped into to make it right. They said they fixed it. I drove it for a day, the problem is back. I will not be going back. I will pay someone else to truly fix my problem. I'm out over $1000, but at least I won't be frustrated any more. I wish I could give Hiram 5 stars, but he doesn't show up in the dropdown.

Work done on time as promised. Very friendly and knowledgeable staff. Communication was also excellent as they kept me updated throughout the service.

This dealership has a very good inventory. Mike was very helpful in getting me into my very first truck!

Friendly staff, helped us find exactly what we wanted and kept us updated along the way.

I was an easy buyer. Knew what I needed and did the puchase in one afternoon. BUT the truck was not cleaned at pick up or after the 2 times I had to bring it back to the dealership in the first month for service engine lights. They keep the truck over a week each time and I requested that they detail it since I had been without for longer then having had it. I was told they would. It was not.. I give up, I have it detailed on my own but felt pretty jaded as I was leaving for the 3rd time. Its not a bad dealership - Customer statisfaction is not what it use to be - Youd think that buying a 65K truck would mean something, I know its not a porche but it was the biggest purchase ive made.. If you need a RAM 2500 Diesel, they got one for you but do not expect any red carpets or congradulations.