Reviews
It was a god experience but took a little too long.
It was a god experience but took a little too long. Happy with the car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall. We apologize for any inconvenience caused by the wait time. Your satisfaction is important to us and we appreciate your business. Thank you for choosing us!
They were extremely helpful and patient with me during
They were extremely helpful and patient with me during the whole process! I had a great experience!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jessica, thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Our team always strives to be helpful and patient, so it's wonderful to know that it made a difference for you. We appreciate your feedback!
They worked all day to get me a more reasonable interest
They worked all day to get me a more reasonable interest rate and wound up saving me $200/mo on my payment!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Neutiere, thank you for sharing your positive experience with us! We're thrilled to hear that our team was able to save you money on your payment. We appreciate your feedback and look forward to continuing to provide excellent service to you in the future.
The team was great.
The team was great. I have nothing but nice things to say about Tony and the experience while buying from him.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad to hear about your positive experience with Tony and our team! Thank you for taking the time to share your feedback. We strive to provide excellent service to all our customers, and we are thrilled to hear that we hit the mark with you.
Showed up without any appointments made.
Showed up without any appointments made. Your Service Advisor Hiram set me up for the works (Oil/Filter change, tire rotation etc). Very pleased that you still offered the Three oil/filter changes for 179.00. Nice. In/Out in no time, No problems noticed since then. See ya in 6 months.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience with us! We're glad Hiram was able to assist you with the works and that you found our oil/filter change deal to your liking. Thank you for choosing us, and we look forward to seeing you in 6 months!
Was barely greeted when I walked in to service department
Was barely greeted when I walked in to service department to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very nice, my 5 year old and 6 year old enjoyed a snack while we waited. One employee that came through waiting area was very nice and kind to both myself and my kids. Waited for almost two hours with no communication from service, even though I messaged through the automated text message that I was told to use for communication. Finally went to desk to ask about time as I needed to pick up my other daughter from camp. Noticed my car sitting in lot and my checkout paper and keys were sitting on back corner of desk. Employee (female) that helped me check in was sitting in corner with personal cell phone out. Everyone in service office was very short, not friendly to me or my children. This is the first time the staff have been this way, but based on other issues with oil changes causing more problems with my vehicle during past 2 visits, I will be using another dealership in the future.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to share your feedback with us. We hold our team to a high standard, and we're very sorry to hear that your experience did not reflect this. If you have a moment, please reach out to us so we can help you find the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Luis made me feel valued and understood as a customer.
Luis made me feel valued and understood as a customer. The work done on my car was spectacular and done quickly in a good way!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Luis provided great service and that you were pleased with the work done on your car!
Always a pleasure working with the service department.
Always a pleasure working with the service department. Sarah really knows her stuff. Always has a huge smile on her face
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Sarah provided you with exceptional service. We're lucky to have her on our team. We appreciate your support and look forward to serving you again in the future.
Excellent transportation options.
Excellent transportation options. Great service. Good communication. Drop off was convenient with no need to hunt for parking place.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We're glad to hear you had a great experience with our transportation options and service. We strive to make drop off as convenient as possible for our customers. We appreciate your support and hope to see you again soon!
Zach was awesome.
Zach was awesome. He took his time with us and was easy to talk to. He is very experienced and knowledgeable. I highly recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jackie, thank you so much for taking the time to share your positive experience with Zach! We are thrilled to hear that he was able to provide you with excellent service. If you ever need anything else, feel free to reach out. We appreciate your recommendation!