Palmer Dodge Chrysler Jeep RAM

It was a very easy process. I met Kainen , he let me look at the car on my first. I came back for a test drive. A simple negotiation and I purchased the car.

Our transaction was quick, it was a beautiful dealership and from the moment we pulled up until the moment we left with our new car (45 minutes later) it was like the red carpet was rolled out for us.

Quick and relatively painless experience. I will probably come back again. Online app made it quick.

Made an appointment 3 weeks in advance. It was for recall, check brakes, oil change with fluids, inspection etc., diagnostic on loud engine noise. Took car in on a Thursday.. left it. Was to be ready Thursday afternoon. No one called me. I called in late afternoon to see if it was done and my friend coukd bring me to pick up. Hiram told me it hasn’t been seen yet! No call… nothing. He said it would be first one in on Friday and I could pick up in afternoon. No call all day. At 3:00 I called to get status….hiram said car has not been in garage. I said you promised it would be finished today and you knew I was already counting on car! He said I didn’t make appointment with tech, but with him! I said I wasn’t given that option and how is a customer supposed to know that? He said car would be looked at first thing Monday!!! 5 days after my Thursday morning appointment! At this point my husband had to step in and help me. He took me to dealership, took time off his job.. to hear Hiram say appointments really don’t mean anything and they had a lot of cars!! But, he never bothered to communicate with me whatsoever! I did all the calling and coming to dealership! Hiram wanted us to take the car for the weekend and bring back in Monday!! I was supposed to travel for my job on Monday!! I had already taken Thursday and Friday off because I was lead to believe my car would be ready! My husband got me a car to drive for the weekend and insisted that Hiram call him to report on Monday. I did not get to go on my business trip, lost accounts due to all of the lack of service?? On Monday Hiram texted that no one could hear loud noise in my car…. He then said it was a normal sound for that “new” jeep. No sir!! I still hear the loud scraping noise each time the car is driven and have ample documents and videos of sounds.. but no one seems to hear it at Palmer…. Everyone else in my life hears it. 🤷‍♀️ in fact, when I played the video for Hiram, he agreed it as not a good sound for a new car…. Now when car is supposedly fixed it’s a normal sound??? Nope. I don’t really believe they did anything on the car because the minute I started my car up the fluid light came on for empty washer fluid. I didn’t even go back in because the first visit at Palmer, they failed to do the 21 point check or they woukd have found empty fluids! I overlooked doing a bad review for the first visit… but it is clear to me now that I can not expect honest service with Palmer dodge… it is very disappointing to know my brand new car most likely hasn’t had the service it needs to stay healthy. Of course, the first two oil changes and recall were at no charge….. and I really don’t know if my car was serviced…. I picked it up Monday afternoon…. No records were placed into my jeep wave app from the dealership indicating recall had been performed…. No service record but the first is there…. Unless it magically appears after this. Where is a woman supposed to go to trust her dealership? On the first visit I made them put the washer fluid in…. Now, I don’t expect anything…. I was also kept waiting almost the entire day on my first visit which was only an oil change and fluids check…. Others came and went…. I’m not feeling the love… palmer dodge is too busy for me I guess.

Exceptional service, both Mark and Thomas were helpful in the buying process. They explained everything thoroughly and made my new Jeep easy. Will be back when I need a new one!

The team went above and beyond to get my truck back on the road as quickly as possible. Thank you.

Service is always great. Very happy with my service experience here at Palmer Dodge. Thank you for always taking care of our vehicles

Great Service and flexibility. Very helpful in getting the deal done. Very speedy process and delivery.

We’ve bought our last three cars from Palmer. They always go the extra mile - even after the sale! Wouldn’t buy our Jeeps anywhere else!

Great service at a fare price. Knowledgeable and friendly service staff. Timely repairs and on-time delivery.