Palmer Dodge Chrysler Jeep RAM

The best bunch of guys to buy a car from in Atlanta, So very helpful and do not ever pressure you. I purchase most of my cars here at Palmer.

I should have never returned to this dealership after my last experience. The service department is ignorant, and unprofessional. Just continue reading the reviews, and you will come to see a pattern. No integrity, or standard of excellence. Their employee informed me that my lights were on for over 24 hours,, after sending my vehicle for an oil change, and general maintenance, a 300 dollar battery was also needed. Kimberly Keyes was the service advisor who tried to tell me her employee was mistaken..my question to her was why would he lie. She was rude, and unprofessional, and after spending 7000 dollars getting work done on my vehicle in the past 6 months, I expected to be treated better, but it is my fault, once a company shows you who they are, believe them, and take your business elsewhere✌🏽

The worst car dealer service experience that I’ve had at any dealership. When I set up the appointment, I noted that I wanted to get whatever service was recommended for the mileage of my vehicle. Upon check -in, the advisor asked why I was there. She took notes on a scratch piece of paper which didn’t seem very organized. The advisors at other dealerships typically have some base knowledge about vehicles however you could obviously tell this advisor had zero experience with vehicles. I mentioned to her that the rear brake light on my jeep recently broke. She told me they could not fix it b/c it was another area at the dealership. I would think it would be her job to coordinate that since I was dropping off the vehicle for service. I told them , the traction control sensor would come on after the first start of the day and would shut off soon after driving. When I received my vehicle back. They never serviced this issue. The advisor called me to tell me that my vehicle was ready but there might be a leaky pinion seal but I would have to schedule another appointment to bring the vehicle back in(this was about 1:30pm on a Thursday). I questioned her as to why I would have to bring it back instead of fixing it now and she told me she’d call me back. She called me and told me they could fix it now if I wanted. After this experience, I declined the service. I had zero faith in these individuals handling my Jeep. And as I mentioned, when I picked up the vehicle, the brake light was not addressed nor was the traction control issue. Needless to say, I will never go back.

Sarah in service has always been courteous and efficient. I specifically go to Palmer Jeep for my service because of the consistency of Sarah’s efforts to get any new problems with my 2014 Jeep Grand Cherokee.

Nice, no nonsense or games with these guys. Easy to work with, no stress, and very helpful.

Fantastic experience from start to finish. The sales tam was knowledgable and Thomas in finance did everything he could to get me the best deal for the add ons.

Easy to get an appt. Great and efficient service. Staff is pleasant and friendly. Highly recommend .

Fantastic crew. Fantastic building. The service manager should get a raise for how amazing he is.

To preface, I despise going to dealerships so I wasn’t too excited when my friend referred Palmer. I was blown away from the start. Chad, Mike and Chris in finance all did exemplary jobs from start to finish. It is a laid-back but professional experience that was enjoyable throughout the process. I would highly recommend a visit if you plan on obtaining a new vehicle.

At least 15 words time and time and time and time and time again. Thanks.