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Rick Case Hyundai of Duluth

(1,336 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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Mike Green's excellent customer service

We have previously purchased 3 new cars with Mike Green's assistance, and the 4th was equally as enjoyable. Mike's enthusiasm for servicing clients is a pleasure, and he makes the process very relaxed and enjoyable, Thank you Rick Case for employing excellent service-minded employees! That's what keeps us coming back! God Bless. Sandy Kimbrough

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome back to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

Best experience ever!

Great service and staff, I moved out state, will miss the great service provided at this dealership. Thank you for such great experiences. Best regards!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

Good buying experience.

We found the car that we wanted online, called the dealership, and made an appointment with Michael Green. Mike greeted us promptly when we got to the lot and we test drove two cars. Mike was very helpful and listened to our needs. We chose the car we wanted and began the negotiations. We reached an agreement and closed the deal, getting the price and the car that we wanted. Thanks to Mike and the staff at Rick Case for their help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

We Loved the Video and Amazing Customer Service

It all started when we got this video on my cell phone from a lady sales manager named Criss at the dealership. None of the other dealers gave us information about if the car was actually there, but she did. She sent me a video to show me the car and told me the other managers Lee or Casey would be there to help us, too. We knew what our Sonata looked like before even showed up! We decided to get a new Sonata instead of a used Sonata because of the 20 year warranty that Rick Case offers. We are very happy and cannot say enough! Miss Castle promised 3 things: great pricing, a good cup of coffee and excellent customer service from everyone. She was right. Everyone is very nice in person not just nice on the video. We will refer our friends and family to Rick Case Hyundai. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

Excellent Service!

Excellent service! I went to Rick Case Hyundai in Duluth after finding a great deal online. Michael Green was terrific and very knowledgeable. Great experience and I will definitely recommend my family and friends to purchase from Rick Case Hyundai!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

Richard Williams too plenty of time with me.

Richard Williams spent a good deal of time while I checked out the car for me. He did the test drive, answered all my questions, found the color, and then went thru the financing with me, from beginning to the end. This is the fifth Hyundai I have bought over the years, and will definitely go back to this location, and Richard, for the next one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

Over and Beyond

I purchased a 2013 Hyundai Genesis and Mike Green was my salesperson. Mike was very knowledgeable about the vehicle, and he made me feel very comfortable about the vehicle, and did not apply too much sales pressure. Once the deal was made, Mike paired my cell phone to the vehicle and he helped transfer a lot of items from the old car to the new car. I will definitely recommend Mike Green if any of my friends are in the market for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

Great Buying Experience

Great experience and would definitely recommend buying from them. No BS just great customer service. Went in looking at a used car and left with a brand new 2015 Elantra for my son. I explained our situation to them and they could have easily sold him the used car we were looking at but instead they took the time to listen and put him in a new car for the payments he wanted and he is extremely happy. Darrow Moore was our salesman and he was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

Outstanding

Excellent,Customer service. I went and visited Rick Case Hyundai on a Late Sunday Evening towards closing time and was greeted by Sherise Mobley. I found the 2015 Elantra, I wanted.. I want to Thank Sherise Mobley, and Mr. Phillip Stancil Finance dept. For processing my paper work after closing time. Outstanding!!! Happy Customer. Thank You.. Jose Guzman USMC Retired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth

Wonderful experience!

I was surprised how easy my trade-in experience was with Mike at Rick Case. Mike answered all of my questions without pressuring me and seemed genuinely interested in making sure I had a great car buying experience. Coming in late on a Friday evening, I did not think I would leave happy, but I was more than satisfied with both my new Elantra coupe and the trade in value of my old car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Sales Manager Rick Case Hyundai Duluth