AutoNation Ford Katy

Abraham and Jerry Are the best. They were honest, patient, knowledgeable and very friendly. I am extremely happy with my car, and the overall experience. I am sure AutoNation has many excellent sales agents, but I can only vouch for Abraham and Jerry.

5 4 3 2 1 4.2 (5,605) Reviews Allhaggle 45 automation 22 incentives 14 platinum 13 +6 Sort by Most relevant Newest Highest Lowest Christy Christian 14 reviews a day ago NEW Not a happy camper at the moment Jacob. The website said that the truck was $45,954 but somehow I am financing $53,974.81. I understand APR, I understand the ridiculous protection plans that I was sold on (that I don't feel I need AT ALL), … More Devlin Liles 1 review·2 photos 5 months ago I bought a new Raptor and the experience with the sales team was fantastic. Values centric and they honestly cared about our needs. Because of that we brought the truck to Autonation Ford Katy for some modifications ( numbers, winch, sport … More Photo 1 in review by Devlin Liles Photo 2 in review by Devlin Liles 1 AutoNation Ford Katy (Owner) 5 months ago Hello Devlin! Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help. Рамиз Алиев 2 reviews·7 photos 4 months ago I was sold the truck Ford F 250 2022 98K in such condition and I wasn’t aware of the paint damages on a roof. I found out about it in a month when I first time wanted to wash the car. Addressing this issue to the dealership they denied … More Photo 1 in review by Рамиз Алиев Photo 2 in review by Рамиз Алиев Photo 3 in review by Рамиз Алиев Photo 4 in review by Рамиз Алиев +4 3 AutoNation Ford Katy (Owner) 4 months ago Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one. Maria Teresa Ackerman 9 reviews·25 photos 10 months ago My husband and I came all the way from Natchitoches, LA to purchase a Hybrid King Ranch F-150. Marcy G. has been the absolute best salesperson and highly recommend her whenever your in the market for a brand new vehicle. She has been very … More Photo 1 in review by Maria Teresa Ackerman Photo 2 in review by Maria Teresa Ackerman Photo 3 in review by Maria Teresa Ackerman Photo 4 in review by Maria Teresa Ackerman +2 AutoNation Ford Katy (Owner) 10 months ago Hi Maria, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Christy Christian 14 reviews a day ago NEW Not a happy camper at the moment Jacob. The website said that the truck was $45,954 but somehow I am financing $53,974.81. I understand APR, I understand the ridiculous protection plans that I was sold on (that I don't feel I need AT ALL), but there is paperwork in this folder that doesn't add up. One says amount financed $53,974.81, another says base value $48,325, STILL ANOTHER says unpaid balance of cash price of $49,782.38, and THE total sale price is $66,181.80!!!!! So my payments are $1,103.03....and yes I plan to put a LARGE AMOUNT down when I get my first invoice in however my payments will remain THAT HIGH each month until the rest of the ridiculous additional mysterious costs are paid off. It isn't going to go down and refinance itself with a "delayed down payment". I am really bummed because I had proof I was good credit (over 801). I had proof I would show up with the down payment the next morning, but I was forced and rushed into financing an ENTIRE truck THAT MOMENT and now I'm SCREWED (pretty much). "Just so I could take it home today..." Y'all don't have a 24 hour test drive to where I could have been there at 8 am the next morning to give you the cash and finish the paperwork??? I would have left my car and keys, my post dated check and you BET I would have shown up the next day, but NOOOOO y'all had to have it then and there, right? And in the end I'm screwed. On the inventory bookout sheet it says value adjustments there too - how is this HONEST???

This is my third purchase from this dealership and the service has been excellent every time.

I scheduled my truck for an oil change and a recall service on 2/21. At that time only the oil change was done and I was told that parts needed to be ordered for the recall. The truck had not been washed, a technician told me that with Ford you have to ask for a wash. I was told I would be called when the parts came in. I was never called. Towards the end of March I called to check on the parts. I was told they were in and an appointment to install them was scheduled for April 4th. When I arrived with my truck, the representative didn't know that my parts were in. He searched for 30 minutes until he was told that they were in fact in. I was told the procedure would be done by April 6th and that with this recall I was not entitled to a loaner car. On April 7th in the morning, I contacted my service representative to check on the status of my vehicle. He told me he didn't know that the bed liner of my truck needed to be removed in order to do the service. He asked when I needed the vehicle by. I told him I needed the vehicle as soon as possible. He told me it would be ready either on Monday or Tuesday. On Monday I contacted him, he said that it would be done later that day. When it was ready, I responded that I wanted the truck washed and that I needed the shuttle service. He did not respond to my text, therefore I called in. The shuttle service came for me. When I received my truck, it had not been cleaned on the inside and the bedliner wasn't placed back on correctly. Later I found that it had also encountered hail damage while it was there. I've had 3 Mazda's in the last 8 years. The service at Mazda is professional, there is a lot of communication and I never have to ask for my car to be cleaned. I didn't feel like I received the same treatment at the AutoNation Ford servicing department.

great, faster by far than any other dealer within 50 miles

Not a happy camper at the moment Jacob. The website said that the truck was $45,954 but somehow I am financing $53,974.81. I understand APR, I understand the ridiculous protection plans that I was sold on (that I don't feel I need AT ALL), but there is paperwork in this folder that doesn't add up. One says amount financed $53,974.81, another says base value $48,325, STILL ANOTHER says unpaid balance of cash price of $49,782.38, and THE total sale price is $66,181.80!!!!! So my payments are $1,103.03....and yes I plan to put a LARGE AMOUNT down when I get my first invoice in however my payments will remain THAT HIGH each month until the rest of the ridiculous additional mysterious costs are paid off. It isn't going to go down and refinance itself with a "delayed down payment". I am really bummed because I had proof I was good credit (over 801). I had proof I would show up with the down payment the next morning, but I was forced and rushed into financing an ENTIRE truck THAT MOMENT and now I'm SCREWED (pretty much). "Just so I could take it home today..." Y'all don't have a 24 hour test drive to where I could have been there at 8 am the next morning to give you the cash and finish the paperwork??? I would have left my car and keys, my post dated check and you BET I would have shown up the next day, but NOOOOO y'all had to have it then and there, right? And in the end I'm screwed. On the inventory bookout sheet it says value adjustments there too - how is this HONEST??? And how the heck does someone with a credit score OVER 800 get an APR of over 8%?!?!?!?! Is that to get more money out of me???? Y'all are a mess or something else. I can't make sense of these numbers whatsoever. As much as I love the truck I don't like these practices and I am almost on the verge of saying take the truck back - it isn't worth it. I have a paid off car and I don't need to treat myself to another vehicle. CarMax is more honest than this BS.

Mobil service arrived at the expected time and provided quick and effective service including the recall repair. It was great not to have to get a ride back home or wait at the dealership.

I was well pleased with the location and service. The service technicians and service advisor were thorough and attended to my needs. I advised them what I needed, and they listened. This is what service is all about.

Marvin was great! I was done in about 2 hours and this was the easiest time I've had purchasing a car.

Had an issue with my 2020 F-150 , with only 12,000 miles. The low tone horn malfunctioned . Contacted Brandon at your Service Department and was advised that my truck was still in warranty. Brandon was very knowledgeable and professional. Now I receive a Recall Letter on my Wife's 2015 Edge Titanium for Rear Suspension Issues and he has taken care of that as well. It is a pleasure to deal with a company that places it's Customer First.