Reviews
We really enjoyed our experience of purchasing our new
We really enjoyed our experience of purchasing our new GX460 from Northside Lexus. Nang Ha really helped us make the perfect decision. We've never owned a Lexus, but we're very happy with our decision. I’m also pleased at how Nang took care of us from the minute we stepped into the door, to the minute we drove out. We've purchased several new vehicles in the past and I must say, this has been the best experience hands down in buying a new vehicle from a dealership. Great job Northside Lexus! and another shout out to Nang.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know you had a great experience purchasing your new Lexus GX 460 from us at Northside Lexus! We'll pass along the kind words to Nang and our team. Enjoy your first Lexus, we hope it brings many happy miles!
Mike Driskill is a pleasure work with.
Mike Driskill is a pleasure work with. He is professional, knowledgeable and honest. We enjoy his style very much and will purchase our next Lexus from him too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that you had a positive experience with Mike here at Northside Lexus! We appreciate your feedback and look forward to assisting you with your next purchase. Safe travels until then!
We had a great experience overall.
We had a great experience overall. Professional and timely service from everyone we worked with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that our Northside Lexus team delivered an excellent experience. Thank you, Hal!
Good service, Mark and Doug were professional, worked
Good service, Mark and Doug were professional, worked with me on my purchase and was a smooth transition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Yusuke, we're glad to know that Mark and Doug were able to provide you with a smooth purchasing experience at Northside Lexus. Thanks for the positive feedback!
Our sales rep Steve Guzman is very professional,
Our sales rep Steve Guzman is very professional, knowledgeable and respectful, he took care of us the entire time we stay from car selection, test driving until we closed the sales contract. Thank you very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that Steve provided you with such a great experience at Northside Lexus! It's wonderful to see your satisfaction from selection through closing. Thank you for choosing us — enjoy your new ride!
I bought the car with cash and it took the same amount of
I bought the car with cash and it took the same amount of time to check out getting a loan?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing us for your new ride! We're sorry to hear about the long wait to complete your purchase. Your feedback will help us improve in the future. Please reach out directly if you would like to discuss this further! Thank you, Doug Gilmer - Finance Manager - 281-569-3477
It took me almost two years to decide the vehicle I
It took me almost two years to decide the vehicle I intended to purchased. After visiting several dealers, including another Lexus dealership in Houston, I immediately felt welcome and knew this would be my last stop. I received financing prior to my coming to the dealership, knowing that pressure sales are a turn-off for me. Nick was a perfect gentleman; kind, polite and showed Christian values. Being able to see and read the scriptures he displays on his desk during each my visit gave me a sense of peace, knowing that I wasn't dealing with a salesperson, but someone who actually cared about me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It warms our hearts to know that you felt welcomed and at peace during your visits with us here at Northside Lexus! It's wonderful to see how much Nick's kindness, politeness, and values resonated with you. We appreciate the time it took for you to make this decision - enjoy your new ride!
I really enjoyed my experience of purchasing my new car
I really enjoyed my experience of purchasing my new car from Northside Lexus. Mark Green really helped me make the perfect decision and I really can’t get enough of my new car. My only concern is that, after a few weeks, I realized I don’t know anything about my warranty, nor how long I have the free subscription for my Lexus enform app. It’s been awhile since I’ve owned a Lexus, so I’m sure the warranty and subscription has changed since COVID. I think for the price of a luxury vehicle, the app subscription should be included at all times as long as people own the vehicle. Regardless, I’m happy with my decision, and I’m also pleased at how Mark took care of us from the minute we stepped into the door, to the minute we drove out. Also, please bring back the fresh baked cookies and other snacks! That was the one thing I was looking forward to when visiting Northside Lexus… especially for an expecting mama! Spending a whole day at the dealership, we need snacks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to share your experience with us. It's great to hear that Mark was a huge help throughout the car-buying journey at Northside Lexus. Your concerns about the warranty are valid and we'll be sure they are addressed. Please get in touch with us directly if you'd like to discuss this in greater detail together, and enjoy the ride in your new car!
Very good experience, I appreciate the knowledge and time
Very good experience, I appreciate the knowledge and time Doug provided. Very good at what he does without making you feel like you’re talking to sales.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know you had a positive experience with Doug at Northside Lexus! Our team always aims to provide knowledgeable and pressure-free service. Thanks for the review!
The people I met at the dealership were all friendly and
The people I met at the dealership were all friendly and nice with very knowledgeable about each vehicle. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stephen, we're glad to know you had a positive experience with our knowledgeable team at Northside Lexus. Thanks for the feedback!
