Reviews
Austin Marshall was excellent all around, from
Austin Marshall was excellent all around, from communication, being patient and to tech set up! Good job
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rahmans, it's great to know that Austin provided excellent service during your visit at Northside Lexus. We appreciate the positive feedback!
Excellent all around service….
Excellent all around service…. From walk-in through signing the deal. Im a repeat Lexus Owner. Will always be!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know you had an excellent experience with us at Northside Lexus! It's great to have such loyal customers like yourself. We are here for you and any of your future needs! Enjoy your new ride!
very goog serve, he answered all of our question.
very goog serve, he answered all of our question.. I look forward to their service department.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The team at Northside Lexus is always happy to help! Thanks for putting your trust in us - see you at your next service!
Don Holifield was so patient and great to deal with me.
Don Holifield was so patient and great to deal with me. I would definitely recommend him to anyone wanting a Lexus. Linda Wall
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Linda, it's great to know that Don provided you with such a positive experience at Northside Lexus. We appreciate your recommendation and are here for any future needs!
We have leased 3 cars with Bobby Bosley , he is great
We have leased 3 cars with Bobby Bosley , he is great working with him and his expertise.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Bobby has provided excellent support. Thank you for bringing your loyal business to Northside Lexus, Karen.
Erica made the whole experience pain free with excellent
Erica made the whole experience pain free with excellent communication and service orientation. She answered all of our questions and went over the features of our new Lexus before we left. As someone who doesn’t like the car buying process, I left happy and confident with my new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know Erica was able to make your car-buying experience a positive one at Northside Lexus. We hope you enjoy every ride in your new Lexus!
While Mr Shotwell made purchasing a Lexus a positive
While Mr Shotwell made purchasing a Lexus a positive experience, we can’t say the same for Ms Nguyen. Even though Ms Nguyen was aware we were waiting for her, she never acknowledged us or come by to give us a timeline until the end on the transaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback and are glad to know that Mr. Shotwell made your experience positive at Northside Lexus. We apologize for any inconvenience at the end of your purchasing experience, and we'll address this internally to ensure it doesn't happen again in the future. Enjoy your new Lexus!
The finance guy was lying - said you don't share our
The finance guy was lying - said you don't share our marketing info - yet the form we signed says you clearly share with your partners.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Terry, I appreciate your feedback and apologize for any confusion regarding our information-sharing policy at Northside Lexus. Please feel free to reach out if you have further concerns or questions about this matter. Thank you, Doug Gilmer - Finance Manager - 281-569-3477
Went to this dealer twice to look at SUVs.
Went to this dealer twice to look at SUVs. Could not get helped. The last time the lady in the front called four sales people and all of them were least bit interested in helping. Drove over a hour one way to just turn around and go home. Will not be buying anything with Lexus name on it. Probably shows how the service department is also.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Cody, I'm really sorry to read about your poor sales experience and the lack of assistance you experienced from our staff. It's our goal to provide attentive and helpful service for every guest, so it's disappointing that we missed the mark during your visits. We'd appreciate another chance to assist you properly - if you're open to discussing this further, please reach out to me directly at a time that suits you best. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300
I sent a question to Melissa and she was able to not only
I sent a question to Melissa and she was able to not only answer it but give me an alternative around the Siri issue. That lady is invaluable!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the shout-out! We're glad to know Melissa was able to assist you with your query at Northside Lexus. She's indeed a valuable part of our team!