Reviews
They held my truck for 4 days making repairs and tried to
They held my truck for 4 days making repairs and tried to return it to me with sensor lights on that weren't there before.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Irvine take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.
I made an online appointment and was helped immediately
I made an online appointment and was helped immediately upon my arrival. All the charges and services were fully explained beforehand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Christopher Ward, very personable, listens & cares about
Christopher Ward, very personable, listens & cares about what your vehicle buying needs. Thanks for everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Manny my service advisor and Steven the tech were
Manny my service advisor and Steven the tech were understanding of my trucks needs and had my back to me in a few hours. Your the best Manny.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Art, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
The staff was kind and helpful.
The staff was kind and helpful. Even when trying to push additional products, staff was kind and respectful. The process was made to be very smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
They ripped me off they recommended services that were
They ripped me off they recommended services that were not necessary. They did not do a good job on what they did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (949) 287-8766. We would appreciate the chance to turn your experience around.
Troy massimo
Quick and accurate , organized , very welcoming , I am still waiting on some of upgrades , I
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Troy, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!
I was told that the truck I had ordered was ready for
I was told that the truck I had ordered was ready for pickup and when I got to the dealership I was shown a different but similar vehicle. When I asked for the exact truck (and equipment) I was told that this is the same truck but they changed the VIN number. This is not possible, once a vehicle is asigned a Vehicle identification number that is the number forever and will never be changed. This was the precurser to having to demand that I was given equipment that was on the originally ordered truck and was a very uncomfortable conversation. The second untruth was told by the finance manager, I asked if the two protective options were not part of my deal and was told these were mandatory and caouldn't be removed. I know, I should have walked out at this point but the truck was for my wife and son and not something I wanted to explain. The truck is fine, the price was fine but the stories and explanations exercised on me were not okay.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (949) 287-8766 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
My service rep Victoria was professional and cheerful,
My service rep Victoria was professional and cheerful, clearly explaining the procedure and timeline. My car was ready as scheduled.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Irvine! Don't hesitate to call us if you ever need anything. Be safe on the road!
The employee of the dealership very professional and
The employee of the dealership very professional and respectful. Reasonable waiting time. Israr was so helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!