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Findlay Toyota Flagstaff

(288 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
New (877) 864-4053 (877) 864-4053
Used (866) 414-3729 (866) 414-3729
Service (877) 864-4117 (877) 864-4117

Reviews

(288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Findlay Toyota Flagstaff from DealerRater.

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Amazing!!!

Cassandra Donahue explained my car to me very well and made the process fast!! Finances were quick also and made the purchase fast and easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jenna, for the 5 Star Review and great feedback! It is always our goal to provide an Outstanding Customer Experience and we are honored to have you as our Customer!

Buying a new vehicle

Dustin Donahue did an amazing job showing me what type of vehicles were good for the reservation. He helped us find the right vehicle that can accommodate my family and I. All the questions we had, Dustin had an answer. We didn't know much about buying a new vehicle but Dustin was there to help us and explained very clearly. We were very satisfied with our service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Tamara, for the 5 Star Review and the great feedback! At Findlay Toyota, we always strive to provide an Outstanding Customer Experience and we are honored to have you as out Customer!

Toyota Tacoma SR5 2020

Before I went to the dealership I put an application online. Dustin Donahue was the salesperson who contacted me right away. When we got there he immediately asked us what we were looking for. I know that I wanted a Tacoma but not sure what type of trim. He asked what I wanted the truck for. I explained that I wanted it to transport my bikes and so outdoor things. He explained the different types of trims and to go whether short or long bed. Afterwards he went ahead and showed us what they had in the lot. I ended up picking an SR5, which was the in between of all the trims. I picked a 2020 because of the differences he explained. He made the process of purchasing a vehicle seamless. He made sure my family who came with me was also included. I didn’t feel like I was pushed to do anything. Below you will see my pros and cons: Pros: Professional Knowledgeable about vehicles on lot Quick with approval Doesn’t push you to get what you don’t need Cons: NONE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Martina for the 5 Star Review and the great feedback on Dustin! It is always our goal to provide an Outstanding Customer Experience and we are honored to have you as our Customer!

Yay for Regan Losey

Regan Losey sure shows his knowledge of the 4 runners! Sold me my dream truck. All of the Toyota team worked together for me to drive away with my new truck . Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5 Star Review and the kind words about Regan and the Toyota Team! At Findlay Toyota, we strive to provide an Outstanding experience, every time, and we are honored to have you as our Customer!

Took the time to learn about us

Dustin Donahue was amazing! Fully explained all of our options and didn’t pressure us at all in any direction. He took the time to learn our lifestyle and what we actually needed out of a vehicle including what our budget was before showing us any cars. We walked away with a great car, and great deal, and had a great time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you KPVW, for the 5 Star Review and the great feedback! At Findlay Toyota Flagstaff, we strive to provide an excellent Customer Experience and we are honored to have you as our Customer!

Buying my first car at Toyota

For the first time I went out on my own to buy my own car. When I went to toyota, Cassandra helped me find a car that would work for me, and fit into my rather small budget. Which was a nice change of pace from people at other dealerships trying to sell me an overly expensive car. Cassandra, along with everyone there, was so incredibly helpful and nice. She was very reassuring throughout the entire process and was incredibly upfront and tried to find the car that would work best for me, which is what stood out to me the most and I was very appreciative of those things

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank-you for the kind words and 5 Star Review! At Findlay Toyota Flagstaff, it is always our goal to provide an Outstanding Customer Experience. We are honored to have you as our Customer!

Scared at first, but followed by comfort

Buying a new car can be a very scary experience. Dustin Donahue made me feel relaxed and at ease. For those of you out there who may be dreading going to a dealership, just call him first and he'll take great care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you Thomas, for the positive feedback and the 5 Star Review! Findlay Toyota Flagstaff strives to provide an Outstanding experience and we are honored to have you as our Customer!

Dustin is the only salesperson you should talk to!

What a pleasant experience I had with Dustin Donahue today. I went in with a problem(crazy buried in two Chrysler products). Although it became obvious real quick the I couldn't trade in without sad consequences, He talked me through a plan that would help me get into a Toyota in the next few months. Dustin was so nice and respectful even knowing that I probably am screwed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you Mike, for the 5 Star Review and the kind words about Dustin! He is definitely a problem solver and is sincere about helping Customers'! We look forward to working with you in the future!

Great Experience

I recently bought a used vehicle from Findlay Toyota flagstaff; they were extremely friendly and helpful though the entire process. I worked with Cassandra Donahue and she was phenomenal, she kept me updated on everything I needed to know and she always returned calls and texts in a timely manner. I would absolutely recommend this dealer and sales person to anyone in the market for a used vehicle or a new Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you TSimons, for the 5 Star Review! We always strive to exceed our Customers' expectations and are honored to have you as our Customer!

Camry

Cassandra and Dustin were just amazing!!! From the moment I got an email with their video until the end of my purchase. What a great pair of people they are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Karla, for the 5 Star review! Cassandra and Dustin are quite the duo and I am happy to hear they treated you so well! We are honored to have you as our Customer!