Reviews
oil change
They are great I was comfortable they didn't take too long only thing is when I bought the car I should have got the place mats that went to my car not the cheap nast mats they give me really really upset about that
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome review, Howard Ward! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
Great Service
The staff was very helpful, very friendly. very good price on my new Truck. the sale's person is one of the best people you would won't to meet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5-star review, Dennis Smith! It is great to hear that we were able to go above and beyond your expectations.
Vehicle Checkup
The service writer Kelly listened well, serviced the car just as we asked, extremely nice and polite. Vehicle was ready when we requested and because my wife had an appointment the morning we picked the vehicle up Kelly had already pulled it out front so she could hop in and go, while I settled the bill. Charges were very reasonable and I would highly recommend Rountree-Moore Ford service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George Ward, thank you for your kind words in your review! We are happy to hear that we were able to gain your trust in our business and hope to see you again!
customer
went very well !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian Faircloth, your positive review means a lot to us and we're happy we could help you. At Rountree-Moore Ford Lincoln Mercury, we value our customers and we look forward to seeing you on your next visit.
Kelly
The service was outstanding, friendly and i will rate them number 1 in custmer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kim Widemond, your positive review means a lot to us and we're happy we could help you. We try to provide all of our customers with a great atmosphere and world-class service. Take care!
Great experience
Great experience. Really happy with the service. Russ was very friendly and knowledgeable about our car. Liked the test drive. Enjoyed the new look of the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cindy Forsyth, thank you for your kind words and congratulations on your new vehicle! It is great to hear that we were able to go above and beyond your expectations.
Oil leak after oil change
I have had no issues with ford dealership itself. My last trip was due to an issue that occurred after my last oil change. The oil filter was loose and leaking oil. I understand this can happen occasionally, but be informative to your mechanics To be careful of this due to the fact of causing more issues for your clients and company .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome review, Keith Slanker! At Rountree-Moore Ford Lincoln Mercury, we value our customers and we look forward to seeing you on your next visit.
Wonderful people
Staff was extremely informative and helpful. They took care of my issues and got me back on the road.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Rountree-Moore Ford Lincoln Mercury, we value our customers and we look forward to seeing you on your next visit.
Very good service.
I brought my 2012 F-350 in for body work. Steve Osborne was very fair and helpful. All my experiences with Steve have been very good, he is a great asset to your business.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jay Moser, your positive review means a lot to us and we're happy we could help you. Thank you again for your business.
survey
I have used your service center for several years on both of my cars and like the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul Gettinger, we are so pleased to hear your experiences with us have always been positive. Thanks for your review!