Reviews
Our experience with Roundtree Moore
Had a couple of issues that was taken care of quickly and George our service writer was excellent to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darwin Lloyd, thank you for writing this fantastic review and giving our dealership such a high star rating! It is great to hear that we were able to go above and beyond your expectations and really help you out!
Did what I needed done
It is a problem that Rountree does not offer the Ford ESP or participate in some other benefits for Ford employees/retirees.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate this honest feedback, Peter. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Oil change and service
Fast service and Mr. Hudson was very curtious and easy to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the nice review! Check our social media pages to stay in the loop on product news and updates. Please come back to see us if you need anything at all.
Tina Bermudez
I love these people at this dealership---they are wonderful helpful people.... Can't say enough regarding these people....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate this honest feedback, Tina. We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
most comfortable waiting area ever
There was a recall on Toyota sienna for gear shifts. So we had it changed. We waited in the waiting area. The couches were beautiful and comfy. The tv was large. Two things could have made it better. I wanted to there to be more tables with chairs and tv turned up a little louder. But other than those minor things everything was great. The staff was so nice and friendly. If I ever get the chance to buy another car, I'm coming here.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julia and Lydia Whetstone, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks for your business and we hope to see you again!
Richard Rountree
Our Service Advisor, Mr. Randy Fletcher, is the best there is!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, we are so pleased to hear your experience with us was a positive one. It is great to hear that we were able to go above and beyond your expectations.
Good service
Headlights were out of alignment..first visit was not attended to . On second trip over they were fixed
- Customer service 2.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope everything has been running smoothly since your recent visit.
Mr Hemes
Kelly is very reliable and knowledgeable.Always a pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome review, Nicolas Hemes! Thanks for your business. We hope to see you again.
great service
good experience each time at this place of business
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carie Diepersloot, thank you for your kind words and continued business with us! We are happy to hear that we were able to gain your trust in our business and look forward to your next visit.
Fantastic service and very clean facility.
The new Service building is great. Service Department is completely enjoyable and personnel very receptive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome review, Joe Ward! It is great to hear that we were able to go above and beyond your expectations and help you out!