Reviews
Great service
Kelly went over and above his job. He squeezed me in, finished the job ahead of schedule and the cost was fair. Great job! Dave G.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
All of us here truly appreciate your great rating and wonderful comments, David! We try our best to accommodate all our guests and we're pleased to hear we have done right by you! Take care!
Great service by all concerned.
My service rep, Randy Fletcher, was a great help and took care of all issues. The car looked great after the complementary was and the shuttle driver Martin Munoz was timely, professional and very polite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your business, Peter! We're glad to hear you are completely satisfied with the quality service you received! We hope to see you again soon!
Helpful Salesman. Found the truck that we wanted.
The dealership experience was great. Although the truck has a few cosmetic issues. And they are going to take care of those as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth, we're glad to hear everything was taken care of immediately and with no complications. Thank you for your feedback and review of your recent experience.
Great service by a great staff.
From the moment I walked in everyone there was courteous and helpful.You have a knowledgeable,professional well trained staff. Keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate your amazing review of our Staff and your experience with us, Moises! It is a great pleasure to hear such wonderful feedback from our clients! Thank you again for your business and for choosing Rountree Moore Ford Lincoln Kia! We look forward to your next visit!
Vehicle Maintenance
All requested services were satisfactorily completed. The Kelly Holcombe was extremely efficient and helpful. The coutesy van driver was also pleasant and most helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our Staff was such a pleasure to work with, Tammy! Thank you for taking some time to let us know how we're doing!
Mixed review, good overall
I was there on veterans day and received a free oil change which was great and unexpected. I also needed to have my tires rotated so asked them to do that and the low tire light was on so I asked if they could identify which one it was, they handed my car back with the light no longer on but did not identify the issue of a low tire. When I asked they said after rotating the tires the sensor went off so they couldn't tell. If I have a slow flat it would have been good to know, just a comment. Everything else was good, waiting area was clean, coffee ran out but water was cold and environment was welcoming.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, we're glad to hear you are satisfied with the quality of service you received! We hope your tire sensor is no longer been an issue, but if it does come back on, please come back and see us. We appreciate your feedback and hope to see you again in the future!
Service was great and new facility is wonderful.
Took my Escape in for Recall repairs. Service Rep, George Hudson, was courteous, efficient and organized. I waited in their new customer service lounge - which I might add is wonderful. Repairs were made in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very courteous with clean facilities
We have a ford F150 that gets a lot of mileage put on it. It carries our grandkids to different events as well as. Being our family travel vehicle. It is important that it is safe and reliable. Round Tree has helped with this and the staff is always courteous
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, our service department works hard to ensure your car is receiving our top quality care. Being able to identify problems in your vehicle is important to us so we can keep you and your grandkids safe while out on the road! We are happy to hear that we were able to gain your trust in our business. Please come back to see us if you need anything at all.
Great services, Clean Facilities
the new service area and show room is really nice and the service department has improved a tremendous amount. I can not find anything to complain about. Keep up the good work.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the positive feedback, Justin! We're all still getting use to the new service area and show room, but it makes us feel good to hear our customers enjoy it too! Please let us know if there's anything else we can do for you!
Lincoln
Had an Oil Change and car detail. The service was great and the staff was professional and caring. Thanks for a Great Job! :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase