Rountree Moore Ford Lincoln

Great sales experience, the sales woman Windy helped and cared for my needs

My salesman Kione Reynolds, was awesome. Even when I was difficult and unsure of the purchase he was so very patient and willing to put up with it all to make sure I got what was best for my family. Also, Donnie Rosbury from the Service department did an amazing job. He took the time to answer every question about the vehicle I was looking at. He came to me and was very professional in easing my mind. Also, I'm going to tell you, I made a few calls around town and because of his reputation (even his reputation with your competitors was impressive) I decided to make this deal. As a business you should take pride in the people you having representing your company. I have never had to make these major decisions on my own and had no clue as to what I was doing but I did my research to the best of my ability. I was impressed and based on that I made my purchase and will keep coming back. However, the detail people need a lesson on what it means to "earn your pay check". Before I became a stay at home mom I worked in Human Resources and know what it means to work for the company at the same time helping the people. It is their "job" to do the detail of any vehicle that is pulled down for them to do. Whether someone spends $40,000, $3,000 or does an even trade, they should take pride in who they are and do the job to the best of their ability. I was very displeased with the fact they only cleaned the dash and a few other visible things of my purchased vehicle. They never lifted the seats and cleaned the mess that was under them, they didn't clean out the very visible cubbies in the back, they didn't clean out the cup holders (nasty), they didn't really move or reach any area that otherwise didn't need a "quick" rub. I am very displeased with this performance and feel if they can't do the job they are paid to do then why pay them? Your competitors have excellent detail work and I will likely use them from now on. The "lack of duty" on their part doesn't look good on a company. I understand that in every thing we have tweaks to make and issues to resolve but the point of these surveys should be to resolve those issues and tweak those things to better the services of such a great company. I trust that is what is done. Thank you for such a wonderful sales and maintenance service. I could not ask for better!! Blessings, Bridget

The service I received was top notch! I honestly believe that they did everything they could to make sure I left that same day the truck I wanted! Highly recommend.

2013 Ford Fusion Great Service Friendly Staff Definitely Recommend :)

I can't think of any tips you guys were tremendous

Ive had great experience at the dealership. This is my second vehicle with 8 months purchased from your dealership. Look forward to doing business with you in the future.

Your customer waiting area is very comfortable. My representative was very courteous and efficient and had on a great Halloween costume!!!!!!

My husband and I have bought another vehicle from Eddie Gregory. This will be our third from him. He works tirelessly to get us in a vehicle we can afford and love. We can call him at anytime if we need something. He's great!

The staff was very thoughtful and helpful.......very nice.

I bought a Kia Optima. My sales person was Eddie Gregory. He is outstanding in sales. He will be my next salesman, when I buy another vehicle.