Reviews
Great experiance
We love the Transit accept for the ride. It is very hard. Not like a new car should be. You feel and hear every imperfection in the road. It is not like the model we test drove.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Super quick Oil change!!
I took my Ford Escape to the Rountree Moore Service center for an oil change. I didn't wait to be put into rotation for service, and the overall time for the service to be completed was very short.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
2014 Ford Escape Service scheduler. Randi (female) was very professional with great customer service skills when making my appointment by phone. Service advisor Randy Fletcher has great customer service skills. Greeted me, got my car checked in, Listened to my concerns, showed me to waiting area. Offered complimentary ride if needed. Once service was done--took me to service area where we spoke with Technician Jim-who explained what was going on with my Escape and why. He then answered my questions in detail. These 2 men went Above their job--they didn't just tell me what was causing my concern--they showed me so I would understand and feel that they were interested in why I was there They expressed their thanks for us choosing Rountree Moore. I came in contact with another female service advisor who initially greeted me who was very helpful. Good Job to your service area-- with special thanks to Randy Fletcher and Jim for their customer care !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car service
A+ service. They washed my wife's car and made it spotless. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Misty, we're pleased to here you were satisfied with the quality of service you received! Thanks for the lovely review and we hope to see you again soon! Take care!
Great Experience!
Great quick in and out for oil change. The Service tech behind counter was very professional,polite,friendly and kept me informed of my vehicle's status, He also seemed to be very happy with his job--which was very apparent by his constant smile....rare to see in today's world. The service on my truck was within the estimated time, with a quick check-out. I will return to this dealership for further service and recommend to my friends!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joanne, it gives us the greatest pleasure to read reviews such as yours! Our team works endlessly to make our customers feel comfortable while you are here and confident you came to the right place when we finish! We hope that we left a lasting impression that has earned your trust in our business! Thank you again for taking the time to leave us this amazing feedback of your experience! Take care!
VIP Service and Treatment!
VIP service and treatment at a reasonable price! Love the Rountree Moore service team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Megan, our competitive pricing makes us the best choice to get your vehicle serviced! We really appreciate the time you took to leave this wonderful response and praise for our Team! All of us here at Rountree Moore Ford Lincoln Kia want to thank you for your business and we look forward to your next visit!
Service department
This service person was rude and cockey!! He thinks he owns this ford dealer!! Where is the bumper to bumper warranty? my mirror of my truck came off it was loose. in past few months my wife was taking to the service for oil change and tire rotation she forgot to tell them about the mirror and our life is busy with work. Then he said that because it has 27,522 miles (SO what does that have to do with it) what happened to the 36,000 miles warranty?? he kept telling me that I broke it and if I bought a new truck or not. So he emailed the ford company and they declined it! What is the warranty?? So he tells me it will cost me $113.00 why should I pay for this if I have warranty? They will lose more then me, because I will not bring my truck to do any service again... Also we been bring this truck in this service but never been charge $50.00 for a oil change Wow! I also called and left a message for the service manager and they did not return my call. Where is the customer service?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. George Walton
everyone was nice and polite. The time told when repair and service was completed was beaten by hours. Work that was done in an perfect conditions
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking a few moments to let us know how we're doing, George! We do our best to keep our guests updated on everything that is happening to give you the peace of mind you deserve! Please let us know if there is anything else we can do for you now or in the future!
Mr Scott Reeves
Our service is always the best. We always get right in with not much of a wait. Randy Fletcher has been servicing our vehicles for about 13 years now and we have never had any issues!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregory, we are extremely grateful to have built such a long relationship with a customer such as yourself! It is always a pleasure servicing your vehicles over the years and we sincerely hope we can continue to provide you with that amazing service for many more years to come! Thanks for taking the time to let us know how we're doing, Gregory! Take care!
Great service
I purchased an F150. The staff was very helpful in resolving the issue. I would recommend this dealership to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we're glad to hear our Staff was more than accommodating and courteous during your recent visit! We hold ourselves to a high level of service and it gives us great pleasure to hear such wonderful feedback from our customers! Take care!