Reviews
Service Department
Very professional service and always done on time. That is why I keep coming back and I intend to purchase a 2015 Escape soon because of the service. Job well done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, thank you for your continued business and taking the time to leave us this wonderful feedback! We are happy that we were able to gain your trust in our business and we look forward to helping you get your 2015 Escape on your next visit!
Service Department Manager
The service professionals at Roundtree-Moore Ford in Lake City was very friendly, Nice and professional. Got me out of the place in a very timely manner. I would recommend them to anyone that ask me for auto professional help. Donna Barnhill
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna, we understand your time is valuable which is why we hold ourselves to such a high level of service. Our customers deserve the very best service, so we are glad to hear our team did right by you! We look forward to your next visit!
ROUNDTREE IS AWESOME
I own a 2014 Ford Escape, it's my second ford from this dealership. I have always been very impressed with Roundtree. Not just each department, but everyone I have dealt with, from sales to service. Until I bought my first ford I put car dealerships in the same hat as some other professions I try to steer clear of. Well, all of you at Roundtree have turned me around on that, I actually look forward to each visit because not only do I feel welcomed the moment I get there, I feel like I'm being catered to every step of the way, and it is not in a (I want all your business) kind of way, the sincerity runs from the front door to the back door. I thank Roundtree for caring enough to take the time to make ME feel special. In closing, we have bought a total of 4 vehicles from the Roundtree family of dealerships, and I appreciate each one of them equally. Thanks for making a differance, which is so hard to find these days. My hat is off to you all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jackie, thank you for your continued business and taking the time to leave us this wonderful feedback! Our team is dedicated to providing you with the greatest car-buying experience you can trust. We are happy that we were able to gain your trust in our business and we look forward to your next visit!
RUDE Staff after purchase.
You must be hiring your "friends" to run the various offices. Several of these woman are overtly rude and obviously fear no repercussions. EVERY single time I am forced to call for information regarding one of our several vehicle purchases or their service, I am appalled at how little regard for professionalism is evident at the Ford location. Shameful and annoying. Our repairs look great, but the dealership itself has the "I don't really care" attitude after the purchase paperwork is signed.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Excellent Customer relations
I purchased a 2014 Fiesta and I am quite pleased with its performance. Trey McRae was quite helpful. When the paperwork was done, the crew who completes the detailing of the vehicle was already gone for the day so Mr. McRae had me come back one day during the week so that I could get a free detailing since I was unable to get one on the day of purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carlton, congratulations on your new 2014 Fiesta! We sincerely hope you are enjoying all the wonderful features and great ride! We really appreciate your kind words and high star-rating! Please come back to see us if you need anything at all.
Repeat costumer
I am a reapeat customer and use Roundtree for all my needs. Very pleased. Kelly Hocombe is who always takes care of me as he has always been professional and honest.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paula, thank you for your continued business and taking the time to leave us this wonderful feedback! We are happy that we were able to gain your trust in our business and we look forward to your next visit!
great servires
I purchased a 2013 f150 the service was wonderful,helpful and polite looking forward to doing business again with your dealership thank you!!!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Danny, thank you for writing this fantastic review and giving our dealership such a high star rating! Congratulations on your new 2013 F150 and thank you so much for your business! Please come back to see us if you need anything at all.
Charlie Jolliffe - Great Service!
Thank you Charlie Jolliffe for staying late and making our car buying experience great. You only had our best interests at heart and offered super customer service. I'll be telling all my friends about you and Rountree Moore Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for the kind feedback. We are thrilled to have been able to assist you with the purchase of your new car and are glad to hear Shrill was able to make your purchase as smooth as possible. Please come back to see us if you need anything at all.
The staff was helpful and attentive.
The staff was helpful and attentive. I will recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, Carie! We are happy to hear that we were able to gain your trust in our business. Please come back and see us if you need anything at all!
Flex and Lori
I have bought many cars from Lori and will continue to go to Rountreemoore and Lori Hewitt
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase