Reviews
Great experience
Great friendly staff. They made it easy for us to buy. We got a beautiful car with all the toys we wanted. This is our second time buying here and both were great experiences. We will buy here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, we appreciate you leaving us this review and 5-star rating! Thank you for the kind words about our dealership. We want to provide our customers with a professional and friendly atmosphere during each visit. We are very thankful to have you guys as loyal customers, and we can't wait to see you again at your next visit. Take care! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Roundtree Moore
Fine Praise for Lori and Roundtree Moore Kia My husband and I bought a Kia Sportage on Friday April 24, 2014. Last year we had bought a Kia Sorento and we loved it, but it wasn't meeting all our needs, so Lori Hewitt came to our rescue once again. She saw us pulling into the lot and immediately recognized us and met us and although we were unsure we could purchase another Kia so soon, Lori reassured us that it was possible. We have bought a few vehicles from Roundtree Moore and know most of the kind and caring staff so we felt comfortable as Lori stepped into action to make things happen. Our test drive was awesome and Lori pointed out many things we didn't know the car could even do. When Lori told us we were approved and our price was right, we knew Lori and Roundtree Moore helped make dreams come true. And another surprising thing is, Lori and most of the people who worked there when we bought our first car are still working there and I know why. It's because it's a wonderful place to work and they all work as a team and we truly admire that. Lori has not only sold us two cars, she's become a part of our family and we totally trust her, because she works hard and goes above and beyond to help us. Lori is never too busy to tend to our needs and is always available to help us. We want to thank Lori Hewitt for everything she's done for us and for making our dreams come true. Lori is not only a fantastic car saleswoman, but she knows exactly how to get the job done and we couldn't ask for better. Thank you Lori! Bill and Susan Engle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for giving us this terrific review and 5-star rating! Lori is an essential piece to our staff and she will be grateful to read all of your kind words. Our dealership is lucky to have loyal customers such as you and your husband. We want to provide world class service for all of our customers, and it is great Lori is able to provide that for you time and time again. Our customers mean a lot to us and we appreciate you choosing our dealership over others. We can't thank you enough for your nice comments and we look forward to seeing you back here at your next visit! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great service,friendly staff.
Wayne my sales person came out in the rain! I had been looking on line and was just driving through...I left in a new Kia sport age.! He was not hard sell patient while I looked ,great experience...great day!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharon, thank you so much for your review and 5-star rating! Wayne is a key component to our staff and will appreciate your kind words. It is great to know your experience went so well at our dealership. We are pleased Wayne was able to accommodate you and get you into your new Kia. Thanks again, and we hope to see you for your future automotive needs! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Wonderful service; helpful staff
Russ was very friendly and knowledgeable; I didn't feel pressured in the least bit. Russ made it a pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Margaret, thank you so much for your review and 5-star rating! Russ is an excellent team member and he will be excited to read your nice comments. We want all of our customers who walk through our doors to have a pleasant experience, and it is great Russ was able to accommodate you. We hope to see you again soon at your next visit! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Outstanding service
My father rent lay payed away. I am unable to get rid of my fathers stuff at this time. I took my father's truck in for repairs and saw why my father loved taking his vehicles to you for repair. It came back not only repaired but detailed. I was so moved that I will now take all vehicles there for repair. It truly make me feel like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Walter, we appreciate you taking the time to give us this review and 5-star rating! We are glad we were able to take care of your Father's truck. It is our pleasure to do a little extra to his truck because of his loyalty to our dealership. We have a family mentality and you can expect the same service at every visit! We look forward to seeing you back here. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
customer service was superb.
The service rep.(Robin) was very friendly,professional, and knowledgeable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bartly, we appreciate you taking the time to write this review. Robin is a vital staff member and she will enjoy reading your nice comments. We want to create a friendly an professional atmosphere at our dealership and it is great you had a pleasant experience during your visit. We hope to see you again for your future automotive needs. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Awesomeness!
Loved eddy and Mary. That last step after financing where Mary double checks to make sure everything was signed was a great addition. Eddy was super helpful and always returned my calls! This is my second cat I bought from eddy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dena, thank you so much for your terrific review and 5-star rating! Eddy is a key component of our dealership and will be excited to read your kind words. We want to make sure all of our customers needs are met during their visit so everything runs smoothly. Providing world class customer service is a priority of ours and it is great to read your positive feedback. We look forward to servicing you again! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
average
well my sale person was like trying to help me in away that he could so to me that was great. and he was not trying to make me are to break me so that was cool.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christine, thank you so much for this review and 5-star rating! We are pleased to hear your experience at our dealership went well. We understand shopping for a vehicle can be difficult, which is why we want to create a friendly and professional atmosphere for all of our customers. We appreciate you coming into see us, and hope to see you again for your future automotive needs! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great service
Service advisor, Robin Schenk, was pleasent, professional, and helpful. I had 2 problems with the vehicle; the throttle body and a missing key that did not come with the initial purchase of the vehicle. Ms. Schenk was able to have the vehicle repaired in a timely manner and was able to have a second key for the vehicle made and programmed. There was a question of payment for the towing of the vehicle. Ms. Schenk was able to find a way to have my maintainence insurance make the payment. As a result of Ms. Schenk's professionalism and dedication, I had no out-of-pocket expenses in this incident. Ms. Schenk was a pleasure doing business with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for taking the time to give us this review and 5-star rating! Robin is an important asset to our dealership and she will be excited to hear about your review. Having your vehicle finished in a timely manner is important to us so we can get you back on the road as fast as possible. Each staff member of ours is dedicated to accommodating all of our customers and we are pleased she was able to take care of you. Thanks again for your review and we hope to see you at your next visit. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Best Car Buying Experience in years
I just purchased a 2014 Ford Fusion. Kez at Roundtree Moore Ford Lincoln Kia went to work immediately to find the car I desired with the features I desired. When I went to finalized the deal, the process was so smooth due to this his hard work. I went on a day in which I was very ill. He worked efficiently to show me the car and its features and get my sick self home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Loretta, we want to thank you for taking the time to give us this great review. Kez is a key component to our dealership and he will be more than happy to read your review. We love going the extra mile for our customers and it is great to hear Kez was able to provide you with that type of excellent service. Congratulations on your new car and we hope to see you at your next sales or service visit! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com