Reviews
Great buying experience.
I found everyone to be very honest and friendly during my car buying experience. I am extremely satisfied and would recommend anyone there. That is how car buying should be!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Rountree Moore Ford Lincoln, we always strive to make the purchasing process as easy and stress-free as possible for all of our customers. We look forward to working with you again! Sincerely, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Lori was amazing to work with! We were looking for a...
Lori was amazing to work with! We were looking for a Ford Expedition and the internet led me to the dealership. Once we connected with Lori, the rest of the story was very simple. She answered all of our questions directly and gave us the comfort to buy our vehicle site unseen. Our nearly new Expedition was delivered same day with no issues. Her follow-up skills are wonderful and overall customer service skills are what you model business relationships after. Thank you for such a wonderful experience. Davis Poole
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Ford Expedition and thank you for leaving this 5-star review for Lori! We are pleased to hear that you enjoyed working with her and that she made sure you had a wonderful experience at our dealership. She is a star employee and we are very lucky to have her. We will share your comment with her. Thank you again and we look forward to working with you! Sincerely, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Maintenance and Repairs
I bought my 2004 Explorer Sports-Trac new from Roundtree Moore and they have taken excellent care of my truck, plus they have given me excellent savings on the maintenance price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Rountree Moore Ford Lincoln team would like to thank you for coming in and we look forward to working with you again! Sincerely, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
2014 KIA Optima
I worked with Lori and Eddie, both made me feel comfortable and not like I was being pushed into something I couldn't afford or didn't want. Lori stayed after hours and let us test drive a couple cars and gave us a once over not know if we were going to buy or not. I am 43 years old and have bought many cars. This is the first time I drove away with no regrets and not feeling like I had been taken in some way or form. I recommend Rountree Moore KIA to anyone who is interested in a new/used car. Several months after the sale I receive great service and not 4 million follow up calls.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car Bim! It was our pleasure assisting you and we are proud that you chose our dealership. At Rountree Moore Ford Lincoln Kia we always strive for complete customer satisfaction and we are glad to hear that this has been your experience at our dealership. If you have any questions, please don't hesitate to contact us. We look forward to working with you again! Sincerely, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Ford tries to please.
I enjoy the waiting room and talking with people. I believe Ford is doing all they can to make satisfied customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future! Sincerely, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great service, clean facilities, great atmosphere
My salesperson was extremely efficient in providing excellent service to myself and my family. She went above and beyond to make our visit an excellent experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ronna, thank you for writing such a great review about your experience at our dealership! We appreciate your feedback and are pleased that your purchase experience left you completely satisfied. We always do our best to make sure all of our customers are happy and we look forward to seeing you again. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Very Good , Likely to Return
The Salesman was there to work with US , and sell US a car , not the other way around. He knew the meaning of the word negotiation , and that is yet another reason I purchased a Vehicle. I was even offered Food and Refreshment while I waited to sign Paperwork Excellent
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kevin, we would like to extend our sincerest gratitude for this awesome review. Our entire team would be happy to hear your comments and we're happy to hear that our customer service has earned your future business. Enjoy your new vehicle, and we look forward to seeing you back in the near future! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great buying Experience
No pressure to buy was applied and the price was lower than other buyers in the area according to my research..
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thomas, thank you for leaving such a wonderful review! We are pleased to hear that our team was able to get you just the car you were looking for and at a great price too! We are dedicated to providing our customers with the best deals and with excellent customer service. If you have any questions about your purchase, please don't hesitate to give us a ring. Sincerely, Mary Rountree | Customer Care Specialist | mary@rountreemoore.com
Lori understood what i was looking for in a F-150 pick up...
Lori understood what i was looking for in a F-150 pick up truck.In no time she had a test vehicle gased up ready for a test run.She made it happen right away.Working with Lori was a pleasure.Thank you Lori. Peter Kaptain
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new truck Peter! It was our pleasure assisting you and we are happy to hear that Lori provided you with excellent customer service. She is a star employee and we are lucky to have her in our team. If you have any questions about your F-150, please don't hesitate to contact us. We look forward to working with you again! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Wonderful Buying Experience!
I liked everything about my experience with Rountree Moore. My salesperson (Lori Hewitt) gave me all of the information that I needed to make a decision on whether to purchase or not. After my purchase was complete Lori followed up with showing me the little details of my 2013 Kia Soul that no salesperson has ever taken the time to do before. She was willing to spend as much time as necessary to make sure that I felt comfortable in my new car. I have never had a more enjoyable buying experience anywhere and when I am ready to trade cars again I will return to Rountree Moore & hopefully Lori Hewitt.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sandra, first, we would like to congratulate you on your recent purchase. Second, we would like to thank you for taking the time to review your experience with us. We strive for customer satisfaction and we are thankful for the opportunity to assist you with your purchase. It is great to hear that Lori was able to provide you with excellent customer service! Last, we would like to invite you to follow us on Facebook and Twitter for exclusive updates and offers from our dealership. We look forward to working with you again! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com