Reviews
GREAT BUYING EXPERIENCE WORTH THE DRIVE
YOUR INTERNET SERVICES WERE GREAT, KEV OUR SALESMAN WAS VERY EASY TO TALK TO AT THE DEALERSHIP AND YOUR MANAGERS MADE OUR TRANSACTION ENJOYABLE
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nicholas, thank you so much for your review. We are pleased your experience went so well at your visit. From start to finish we want to create a positive atmosphere for each of our customers. We appreciate your business and look forward to seeing you again for your future automotive needs! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great Service
Our salesman, Donnie was very helpful in getting us into a Kia. From helping us pick out what extras we wanted to getting the color we wanted. Outstanding, Professional and Awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, we appreciate you taking the time to give us this review. Donnie is an essential team member and he will be grateful to read your nice comments. World class customer service is what we try to create at our dealership. It is great to read he was able to accommodate all of your needs that you had for your vehicle. Thank you for your business and we hope to see you again for your future automotive needs! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Louisiana Has A Raving Fan of Rountree/Moore Ford
Great price with friendly service from sales rep Kez Ford, Perry, Mike Kelly and the crew that gave the car a final prep. Since I was from Louisiana, Mike Kelly helped a lot with the title set up and gave me his cell phone if I have any problems with Louisiana tag and title. All were fabulous in there effort to make my buying a car as easy as possible. Thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Calvin, we appreciate you taking the time to write this review about our dealership! Thank you for all of your kind words about our staff members who were able to assist you at the time of your visit. We want to assure all of our customers are taken care of from start to finish. Congratulations on your new car and we hope to see you again in the future for your next sales visit. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Excellent customer service
The staff was very courteous and efficient. They kept me informed of the progress on my vehicle. I was a little confused when I saw the parking lot and the service dept. was in a temporary location but someone greeted me immediately and took my car and directed me where to go. I really appreciated that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ricky, thank you so much for taking the time to write this review! We appreciate the nice comments about our staff. As a dealership, we want to provide each customer with a positive experience. We love going the extra mile for our customers and it is great to know you were so well treated when you brought your vehicle in. Thanks again for choosing Rountree-Moore and we hope to see you back here for your next service visit. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great service
All the employees were helpful especially Robin in the service department. She went above and beyond to answer my questions and to see to my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alice, thank you for taking the time to write this review. Alice is a vital component to our team and she will be thrilled to read your review. As a dealership, we focus on providing exceptional customer service for each customer. We love going the extra mile for every ones needs and we are pleased all of yours were met. We hope to see you again at your next service visit! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Very personable salesperson and exellent service.
As always in the past, we were treated as family and not as a fast buck passing through. Danny, Steve, Mark, and Alex were all very professional, patience, and kind with us. I will be going back to Roundtree.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to write this nice feedback about our dealership! We have a family mentality here and we are pleased you had such a pleasant experience. Danny, Steve, Mark, and Alex are vital pieces of our team and they will be excited to read your nice comments. You can expect the same service at every visit! We look forward to seeing you again. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
GREAT SERVICE
i like how I was greeted when I got there. love the siting room. meet nice people there. and I didnt have to wait long . got in and out. and I asked question and they were anwered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I really appreciate you taking time to write this nice review about our dealership. We strive to provide quick service as well as being friendly and professional. You can always count on us to be knowledgeable about your vehicle. Feel free to reach out to us if you have any other questions. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
soul service
Everyone is really nice and they fix an factory recall type issue with the ac system while they had it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to share this review and rating, Robert! Our number one goal is to provide our guests with exceptional customer service. I am glad to hear we were able to take care of the AC system that was recalled. We hope to see you again for your sales or service needs. Sincerely, Mary Rountree | Customer Care Specialist | mary@rountreemoore.com
Great experience, everyone is very nice. Fix a factory ac...
Great experience, everyone is very nice. Fix a factory ac issue while it was being service without being asked to do so. Would recommend for sure
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this review and rating! Our number one goal is providing our guests with exceptional customer service. I am glad to hear we were able to take care of the AC issue while your vehicle was getting serviced. We hope to see you again for your sales or service needs. Sincerely, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Used vehicle purchase
Wes has a no pressure approach to sales that I like. I told him what we were looking for, and by the next day he had found it. The price was where it needed to be without needing to haggle over it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for providing us with your positive feedback, Jeffery! Wes is an important member of our sales team here at Rountree-Moore Ford and he will be happy to hear about the comments that you gave him. It is great that Wes was able to point you in the right direction to the vehicle of your choice! Please don't hesitate to reach out to us if you need anything. Sincerely, Mary Rountree | Customer Care Specialist | mary@rountreemoore.com