Toyota of Grand Rapids

To be honest I’ve had several really really bad experiences with this dealership’s service center. Never because of the service techs… I was forced ti give them one last shot recently when I needed two rear axle seals fixed and my new mechanic didn’t want to tackle something so laborious and costly. I have to admit my experience this time was amazing. Cooper my service tech was awesome the overall entire experience was quite pleasing and very easy going and was handless promptly and professionally, unlike in the past. I was honestly shocked, pleasantly shocked!

Always easy getting my oil changed for a great deal. If you buy a car from them, you get lifetime oil changes for your car. The waiting area is great-coffee, cable and comfy chairs. Service is quick and thorough. Plus they have a shuttle to take you wherever.

Ron was very helpful and his recommendations for my Tundra was the exact service I was looking for. The waiting lounge was cozy and comfortable.

The man, Devon, who assisted me was kind and helpful. I added a tire rotation on to my oil change and the services only took 40 minutes. It was great!

A routine 35k service that identified a failing battery which was replaced under warranty. Very good service! Like that you can wait for service to be completed.

Just in for 15,000 mile checkup so I waited for my car. Cozy, quiet and warm by the fireplace. My car was ready in a little less than an hour. Devon checked me out and he was super. He took his time explaining to me something that I didn't quite understand and was very helpful and patient. A well-run shop!

Service staff was super friendly, helpful to let me know best service to have done, and they got the job done quick! Thank you so much!

Have serviced our Sienna since moving here 6 years ago. Professional, courteous, not pushy, reliable. Have worked with several service personnel - all great, helpful, knowledgeable. The preferred service package of 3 oil changes and tire rotations is a great value. Haven’t bought a car here yet since we don’t need to replace yet. I did talk to sales reps while my car was serviced last year. Liked them a lot. But can’t really comment on buying process

Bought 2 cars from Darren. Excellent service, no games, good selection of cars (we bought during the shortage of 2020). Highly recommend this dealership to anyone interested in buying a car.

Although the service area was very busy, I was very well treated. After a short time I was told that my problem was solved and I was dismissed. I was very impressed with the detail taken by your service crew and will definitely return when additional service is required. Thank you very much.