INFINITI of Norwood

Hadn't been back since 1st purchasing my '13 JX35 used 2yrs ago when I had some minor issues. When I arrived, as before, the red carpet treatment was given 1st thing, as my treatment was as if I had just pirchased a brand new one. I explained the issues to Fernando Diaz and he right away had a mechanic go with me over the road to check things out. Upon our return I waited in the customer area while they did an initial analysis in the shop. Within an hour Fernandi came to me and he webt over what they had found wrong and what was covered and not. It was somewhat extensive and he assigned a loaner to me, saying it would be a few days. The service and repairs were excellent, and it felt like a brand new car again, even washed and tires shiny. Everything I experienced was as if I was the best customer they had and I couldnt be happier with the results and the individuals involved. Highly recommend anyone buying or servicing any vehicle from Infiniti to bring it here!

Staff are always professional and friendly. I will always go to the Infiniti of Norwood. They are like family to me. Service is always awesome 👏

The staffs were awesome. They responded quickly and explain with the greatest courtesy to make me feel very good. I see them as great accest to the company

During a break before ski lesson, i brought my car in for tire air pressure leak issues. Specifically mentioned the reason I came in was that two tires were losing about 5+ psi pressure overnight...every night. That's why I bought a portable air pressure pump to pump every morning. But after 45 mins was told by the tech that he couldn't find any leak issues. He just pumped the tires and said bring it back if there's any more issue. I couldn't believe it. Since I had to go so I left. Not sure if I would go back. Very disappointed.

Brendan ( not sure if I spelled it right) was great, professional and very helpful. Was able to accommodate the schedule and have the vehicle repaired

I worked with Anthony Tippett. He is super friendly, very knowledgeable and a true professional. All my visits to ION have been great. Thanks very much!

Great customer service, Quick and responsible. I drove out to Norwood to get my car service from Seekonk which is about a 40 minute drive in it so well worth it. The service department that I deal with have always been kind,courtesy and quick to respond . They keep me in the loop of what needs to be done with my vehicle.

Great experience with the service manager, Nigel. He tried to fix my Bluetooth issue, but decided that the unit needs to be replaced. Thank you.

Thanks for the quality service! I enjoyed the professionalism from all of your employees. The service beat my expectations and I will be sure to return in the future.

Nigel and his team are awesome! not only did they provide excellent customer service, but they also answered questions about my car and gave helpful tips.