Reviews
Great servcie, friendly people
Everyone was very friendly and helpful. We kept the team a bit after closing but they were great and didn't show even the slightest bit of frustration at being kept late. Truley very nice people. You even fed us popcorn, which my 5 year old loved. Thank you for making the process so simple.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Salesperson was excellent.
The salesperson was key in our purchase decision. If not for him we would not have bought. We started out just looking.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
1st Kia of Simi Valley
I came here looking for a quality vehicle to meet my any day, everyday wants & needs and thanks to the helpful staff at 1st Kia that's exactly what I got. Upon arriving we were greeted by the friendly and helpful Cody who worked with me to help me find the right vehicle to meet my needs and also stay within my budget. The whole process took a few days but Cody and the rest of the staff at 1st Kia were very friendly and helpful every step of the way. At the end of the day they managed to help me find a great vehicle that I am happy to say I got for the price I wanted. I would recommend them to anyone looking for a new or used car, whether you know exactly what you want or you have no idea and need to look around and figure that out, these are the guys to go see.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your fantastic review was quite a refreshing read! Congratulations on your new vehicle; I am sure you are continuing to enjoy it. I am happy that Cody and the rest of our staff provided you with such great customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to 1st Kia. Before your next servicing appointment, please find us on Facebook and Twitter. You'll be pleased to find the latest exclusive specials offered only to our likers and followers! Sincerely, Ed Estey, edst@firstautogroup.com.
This is my third KIA her at 1st KIA and each time is...
This is my third KIA her at 1st KIA and each time is better than the last! I definitely have to give a shout out to Derrick Shima who made the whole process easy and enjoyable! He definitely went above and beyond to help me out and I walked out the same day with a new Optima! Thanks Derrick and thank you 1st KIA of Simi Valley! GONG!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Derrick Shima was an excellent sales man. He was very...
Derrick Shima was an excellent sales man. He was very professional and friendly. He got straight to the point without any problems. He made my first KIA experience amazing. I love my new 2013 Optima.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service and 1st Kia Simi Valley
I am the proud owner of a new Kia Optima. I used to own Audi, BMW and Infiniti but LOVE my Optima. Great experience at the dealership. Derrick Shima looked after everything - patient, informative and never made me feel under any pressure to make a decision. thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Really first rate experience from the second I walked in....
Really first rate experience from the second I walked in. Friendly, informative, responsive without ever putting me under any pressure. Bought a new Optima three days later and I am absolutely delighted. Post sale follow up also excellent. I could not be happier - thank you Derrick
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We looked at the cars that I was truly interested in, no...
We looked at the cars that I was truly interested in, no B.S.-ing around. Then when it came down to the price, the dealership was real good about making sure that I drove off with the vehicle that I fell in love with. It took some time to get down to a price that worked for both the dealership and myself and I am glad that everything worked out. I just graduated from college and it truly felt like they appreciated all the work I went through the past four years and they were willing to help me (the new graduate) out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was looking to lease a new Kia Optima. As a Simi Valley...
I was looking to lease a new Kia Optima. As a Simi Valley resident I was very focused on "Shopping Simi". I pretty much had the vehicle I wanted in mind, and First Kia had it in stock. My salesmen, Benjamin Villalpando, was a pleasure to deal with. He was quick to run back and forth from the Sales Manager while we negotiated a selling price, all the while keepong me informed. As it was a warm day he also made sure I had a cool drink in front of me. His professional demeanor, courtesy and personla touch was well received. There was at no time any frustration or confusion and the deal went amazingly smooth. I was in and out of the dealership within an hour or so, not bad! As I was by myself, he and and another associate took the time to drive my other car and the new Kia back to my home to make my day just that much better. I am very impressed, and would surely recommend First Kia and specifically Benjamin to anyone interested in obtaining a vehicle. Thanks guys, I love my new ride !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is our 2nd purchase (lease) from Marlon at 1st Kia....
This is our 2nd purchase (lease) from Marlon at 1st Kia. Before coming here, I never thought the words "pleasant", "enjoyable" or "fun" could be used when describing the experience of purchasing a car. Marlon is simply the best - no pressure, no BS, no drama. He's thorough, knowledgeable, friendly & funny. While I'm partial to Marlon (since he has been my salesman on both cars), I can also say that we've enjoyed interacting with several of the other staff as well - Johnny Kia, Fazzie, Robyn (in service) & Mike (in finance) are all part of the awesomeness of this dealership. In the case of this latest purchase, I had several cars to choose from in the same price range as the Kia I wanted (and eventually got). Not only did the Kia seem to surpass every car in some way or another, so did the dealership. I leased my first Kia from Marlon in 2011 and brought the car to 1st Kia for service every time. The service department was always super polite, prompt & the prices were really no more than rolling the dice on an oil change from Jiffy Lube. When pondering whether or not I wanted to go with another brand, this was a serious factor for me - and at the end of the day, I wanted to stay with the dealership that I know & trust - 1st Kia!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
