Reviews
My new/used Kia
Everyone is so helpful, and they have everything you need to have an oil change and other fixes right there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Paulette, we appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Take care until we see you next time. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Nice experience
Customer service is awesome, the person behind the counter was very helpful. After the job was done they even washed the car as a compliment. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Carlos. We are very happy to hear that we could be so helpful during your recent visit with us. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. Until we have the opportunity to work with you again, drive safe and stay well! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First-rate service at a fair price!
Service adviser was efficient and decisive in recommending the right service and getting my car checked in. I was in and out in an hour, precisely as promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reviewing your service experience, Michael! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you have any questions about the work that was done please feel free to contact us. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First Kia Is The Best
Benjamin & John made the experience smooth and fun. The investment of a new car can be stressful and they made it enjoyable. They made us feel like family. Also my sister came by and purchased a new car at First Kia yesterday and they enjoyed the experience. That you again to Benjamin and Johnny Kia!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is reassuring to know Benjamin and John provided you with a smooth and enjoyable shopping experience. We are so happy to hear that we could make you feel like a part of the 1st Kia of Simi Valley family with your recent purchase. We hope you are enjoying your new car. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great staff
Very friendly and helpful staff, especially sales rep Collin who helped me through the whole buying process. He was very transparent, up front and came off as a genuinely nice guy. Also the large selection of inventory that was sure to have the perfect kia model I've been looking for
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this lovely review, Abraham! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Collin was friendly and helpful during your recent visit. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service at First Kia Simi Valley CA
Very polite, got to my car quickly and got me out in time for work. Was impressed with review of my bill and they even washed the car for me. First rate service department!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you have any questions about the work that was done please feel free to contact us. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Quick, friendly service
Very friendly crew. Car service finished ahead of schedule. Justin did two extra things for me just for asking him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Richard! I am happy to hear that Justin and the entire staff were able to provide you with the friendly and efficient service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Robin and Debbie are so sweet! They always make you feel welcome. I was so happy that I didn't have to wait so long. The service was quick. Love the coffee machine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Mary! I am happy to hear that Robin and Debbie were able to provide you with a a friendly and prompt customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Simi Valley First Kia - Second to None!
Firstly, everybody in the service desk area really has come to know me, personally. I feel appreciated and understood. I hope the people at Kia feel the same way when working with me. Next, I feel confident that I always get the absolute best and most honest pricing for services. Thirdly, I now have my 3rd Kia Optima, but still own my first. This most recent service was for my 2002 Kia Optima. The cars are great! Love it all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Robyn Rocks!
Robyn was probably the first person I met from Simi Valley 1st Kia's Service Dept in 2003. She's still GREAT in 2016! She makes a personal effort, every time I visit, to ensure I receive the best price, exactly the services requested or authorized, and fastest completion time. She's an absolute delight to work with every single time... and there have been a LOT of times we've worked together to maintain my 3 Kia Optimas since 2003.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Diane, thank you so much for the great review of your experience at our dealership and especially with Robyn. All of the employees appreciate your loyalty to 1st Kia of Simi Valley. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Robyn or myself. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005