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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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****Misleading information

***Beware of the promissory note. It will cost you $2,000 to get out off. I would give them less then on e star if it was available.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Customer service was great. Very professional

Pam the customer service rep was great very helpful and professional. I was just in for service this day. I have purchased 2 cars at Lucas Zhonda before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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(TOJ) TINGLES OF JOY!

This is the best Service we've ever had!! TOJ started with an excellent salesman, Billy, who made this purchase a pleasant and wonderful experience. He exceeded our expectations in customer service and did a lot of little things to make this very enjoyable. My family and I are delighted with the customer service, the quality and reliable Civic, and service professionals who work in the service department; Scott, Pam, & Steve. I'd also like to thank James in the Honda Finance Department who really made the financial process stressfree and easy to do by explaning everything and highlight areas to intial and sign. This literally is one stop shopping and a complete solution. Honda is our home away from home and we love the environment and the friendly greetings and smiles. Pam in Service got me hooked on a Civic when she gave me one as a loaner car last year. In closing, I'd like to recommend that Billy who is a "top-notch" salesman be provided some sort of formal recognition for his outstanding performance and also James in the Finance Dept. Thanks again for everything! Sincerely The Moore's

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

By Far the Best

My First Vehicle was Purchased from Steve Lucas Honda Phillips Highway 1981 and then Followed to the Wells Road Location In 85; 87; 88; 89; 90 and then Moved Awwy from Jax and because of a Negative Moment In 2010 I had purchased 7 Hondas before Now Returning to Lucas and Its Like Being Home as I have Always held Steve Lucas/Lucas Honda in deep regard for all the Great Experiences in my Younger Years. I AM GLAD TO BE BACK AND WILL TELL EVERYONE I KNOW THAT ITS BY FAR THE GREATEST AND MOST HONEST STRAIGHTFORWARD EXPERIENCE.... THANK YOU Robbie Kroenert

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of 2018 Honda CR-V vehicle

Gary was very professional, and treated us with courtesy and respect. Overall, we where very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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HAPPY HONDA DAYS!

Always a great experience, I wouldn't trust anyone else to service my Honda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lucas Honda of Jville, the best!!

Ive been going to Steve Lucas Honda since I was 17! They are always nice, friendly, and know how to fix Hondas the best! I now live in GA but still have my honda serviced by Steve Lucas, I would trust no other.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Honda service

Service is great, fast in and out with good workmanship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Change

Always excellent service. Clean dealership. Friendly staff working there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Five Stars!

Great experience! Ive already recommended the guys and the dealership to friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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