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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Oil Change

I came in for an oil change, I barely sat down and Pam the service adviser was walking up telling me that my car was finished. This is exactly why I come into Lucas, for the quick easy service. The waiting area is always nice and clean and there is always fresh popcorn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership with no haggle pricing

We went to other dealers and this was by far the best experience in Jax. Quick, courteous, and no haggling needed. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Time for a oil change

Pam and the staff get a 10 They are always pleasant and the job is always well done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First time visit for service. EXCEPTIONAL

Extremely friendly, professional staff. I visited another Honda dealership previous day and walked out angry and disappointed. Waited 2 hours past appt time and car still hadn’t even started it’s service yet. At Lucas Honda I was in and out in 1:15 minutes completely done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Wonderful Dealership

I've bought my last 2 vehicles from Lucas Honda and have had all of their servicing there for the past 16 years. All of my experiences have been wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Honda Civic Sport

The dealership was very cordial and friendly, and no pressure. I haven't brought a car in over 10 years, but didn't expect to pay so much. I really like the car and not unhappy about the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2010 Honda Odyssey

Came in for a schedule oil change at 11:30 and was out the door by 12:15 very reputable service department with quick service friendly will definitely come back again. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick and Easy

Had a 2016 Odyssey serviced. Quick, easy, free coffee, free muffins. I signed up for the Platinum Plan, although a bit expensive, I don't have to worry about anything, they should offer a 10 year Platinum Plan. Lucas Honda has clean spaces, easy access off of Blanding Blvd.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Always A Satisfied Customer

I brought my 2103 Honda CRV from Lucas and have had all the work done on it there. It has 115,000 miles on it and is in excellent shape. This is due to the excellent quality care done by the service department. I intend to keep bringing my CRV to Lucas Honda and will purchase another vehicle from them when the time comes. Excellent service , I am a loyal customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Recent Service Appointment

My visit was very smoothly handled. I called to make an appointment and actually spoke to the service manager. My car was serviced quickly and I was on my way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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