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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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My experience at Lucas Honda

My rating is five stars every time I go to Lucas Honda I'm always greeted with very friendly service . When my vehicle is going to be worked on they go over every detail of what they are going to do to my car so I have no surprises.. Based on my experience I am most happy to recommend Lucas Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Honest quality service!

The men detailing my car found some cash that I didn't know was there. They left it on the console. There are not enough compliments for Steve Lucas Honda. Service is outstanding!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Outstanding Service

I am totally pleased with my interactions with Lucas Honda. From the sales experience, finance office and service department. Professional and courteous. I couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Service

As always greeted with smiles & by name! So happy to know I can depend on the service center as well as the sales department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Professional quality service

They notify us of service we need that we are not aware of. Their service cost are reasonable. They always preform services in a timely manner. They are always courteous and professional. They are a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Always an excellent experience!

Weve been dealing with Lucas Honda for around 25 years and have bought several cars through them, largely because of Honda automobile dependability and the quality maintenance service experience we have always received at Lucas Honda. If they recommend a service or repair we can count on their judgement and integrity. We have never had a maintenance issue that wasnt quickly resolved. They truly treat us as they would like to be treated, from sales through service. A first class, friendly and professional operation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Custosmer service is a five star

Perfect expectations, service. and communication for my 2017 CR-V. Could not ask for better service in a timely manner. Will be back again and again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service

We always have a great customer service experience when we take our vehicles in for service. Scott always takes great care to make sure we are completely satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Honda Owner.

I have dealt with this dealership for over 10 years and have purchased several automobiles from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Been buying cars at Lucas for over 20 years

Been buying vehicles from Lucas for over 20 years. I am never disappointed. I have bought Civics, Accords and even a CR-V. I love Hondas and I love buying them at Lucas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.