Reviews
Write a reviewMy Service Rep was very professional!!!
My service was excellent and met all of my needs! All of your people were very professional and the work was done in a timely manner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bubbamc0007, Thank you for your feedback! We're so glad that you enjoyed your experience with us. We appreciate you taking the time to review us and we look forward to doing business with you again soon! Your Nissan of Bakersfield team
Great Experience
It was an overall great experience, from the start to the end of the process. And employees were great and always determine to help me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
LeslyLarios833, Thank you for your feedback! We're so glad that you enjoyed your experience with us. We appreciate you taking the time to review us and we look forward to doing business with you again soon! Your Nissan of Bakersfield team
Respectful, timely manner & impressed
I enjoy getting my car serviced at Nissan because everyone there is super friendly and respectful. I have never had a problem with Service. Magdiel always goes above and beyond for my husband and I. We will continue to go to him for anything else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello janessarobo, We appreciate you taking the time to review Nissan of Bakersfield and tell us about the 5 Star experience you had with our Service Department. We are so glad that you chose us to perform your repair and enjoyed your experience. We hope you have a wonderful day and we look forward to your next visit! Your Nissan of Bakersfield team
Great Service
Friendly people to talk to and help you out as you need. Comfortable environment as well makes getting you viechle serviced a great experience. Thank you :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
hadeel_22_audie, We appreciate you taking the time to review Nissan of Bakersfield and tell us about the 5 Star experience you had with our Service Department. We are so glad that you chose us to perform your repair and enjoyed your experience. We hope you have a wonderful day and we look forward to your next visit! Your Nissan of Bakersfield team
Commendable
Juan really does a great job. He’s very approachable and really gives a thorough description of the car I’ve purchased. He also gave us a good deal. Thumbs up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anellacaryl_68. Thank you for your feedback! We're so glad that you enjoyed your experience with us. We appreciate you taking the time to review us and we look forward to doing business with you again soon! Your Nissan of Bakersfield team
Customer Service Training
Showed up to pick up my Nissan Frontier..it took at least 10 minutes for someone too help me. I was the only customer at the time. The techs looked confused. My guy was at lunch & nobody knew what too do Next! Overall, i’d Say they need Customer Service Training! There should be some kind of protocol if a tech goes to lunch. The customer should not need too be waiting around.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Jred4jesus, Thank you for sharing your experience with us. Your review has been shared with our management team. Excellent service and professionalism is of extreme importance to us, so we're disappointed to hear about your experience. We value your business and please don't hesitate to call us if you'd like to discuss them greater detail. Sandra Pleitez (661)847-4111 spleitez@nissanofbakersfield.com
Service on my Nissan
The customer service that I received when I had taken my Nissan in was over the top. I have been to other service departments from other dealers and had the worst customer service and wait time. My service technician Raul was with me every step on the way and kept me informed on details that were done on my car. I recommend him for any service and will be bringing in my other car to their also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Erica, Thank you for your positive review. Your feedback is greatly appreciated. We are glad to hear you had an excellent experience with us. Have a wonderful day! -Your Nissan of Bakersfield Team
Great Place to Do Business
Martha is Awesome! She is very honest and was very helpful preparing all my paperwork when I purchased my Nissan Sentra from her. Nissan of Bakersfield offered great customer service . I would definitely recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lupita, Thank you for taking the time to leave a review for us at Nissan of Bakersfield. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care and come back anytime!
Tired of waiting
Service advisor was fine. Another person called me about one item which was warranty work. No one advised of the battery issue which was coded as red. It was marked deferred as if I told them I would wait on that. Not the case, so maybe they intend on coming to my rescue when I am stranded somewhere with a battery issue, NOT. However the worst is how they have it arranged to pick up your car. Allow at least 30 min for them to even acknowledge you and locate your car. Pitiful customer service
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Wmawson, We sincerely apologize that your experience with us did not exceed your expectations. Your review has been shared with our management team. Excellent service and professionalism is of extreme importance to us, so we're disappointed to hear about your experience. We value your business and please don't hesitate to call us if you'd like to discuss them greater detail. Sandra Pleitez (661)847-4111 spleitez@nissanofbakersfield.com
Service personnel are kind.
Car was ready in time. They even washed it. Very appreciative of service even though I hadn’t an appointment. Looking forward to next visit
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Estaiela7, We sincerely appreciate you taking time out of your day to review Nissan of Bakersfield. We value your business, we look forward to doing business with you again in the near future! - Your Nissan of Bakersfield Team