Reviews
courteous, on time, nice, and clean dealership.
Very courteous and services done on time. Erik answered my questions and concerns. Nice to be asked if I wanted my truck to be washed.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Douglas, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is nice to know that Erik answered your questions and concerns. He is great with people and focuses on what the customers' needs are. He will be pleased to hear about your positive experience. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
great service, highly professional, friendly staff
Everything. I always get excellent service. The employees are always friendly and very professional. The waiting area is comfortable and very clean with thoughtfully placed tables for customer use.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to submit this awesome feedback, Bridget. Hearing that you received excellent service from our team members is always encouraging and reassures us of our commitment to our customers. If you have any questions, please don't hesitate to reach out to us. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
car service experience
I was told exactly what needed to be done and how much any part would cost. The waiting area was clean and they offered coffee snack and tv.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Mary! We really appreciate your business and are so happy that our team could provide a great service to you and your vehicle. We look forward to serving you again! Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Easy buying and the car is pretty darned good!
I bought the cheap discounted ad car, you sold it to me, and I was out of there in 90 minutes! Amazing, and Dwane was relaxed, and even laughed at my jokes!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Richard. We're glad to have Dwayne on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Great service even through a misunderstanding
The staff was very helpful in working out a purchased oil change service agreement for this oil change. When I purchased my Chevy Truck in June of 2012 along with the warranty I purchased an oil change and service agreement which included 9 oil changes. My truck is used as a second vehicle so it is not driven many miles per year so in three years I drove my vehicle 21,112 miles. When I had the oil changed this last time, I was advised that the Oil changes ended with the end of the warranty which means I was not able to get any more oil changes even though I had four or five remaining. I thought this was not fair. One of the oil changes during this time was done at Oil Can Henry's because I had my kids needed to use the truck immediately to go to California. The staff was understanding enough to provide the oil change for free because of the misunderstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great survey, David. It is wonderful to hear that our staff at Power Kia was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Honest, professional, and comfortable waiting area
nice, professional staff, honesty with pricing, nice waiting room that is modern and clean, flat screen TV, vending machine, free car wash with service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for using our service department and the kind words about Power Kia. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Awesome service dept!!!!!!!
Always a pleasure to come to the service department and Steve has always taken care of my car. The service is great and I never have to pay for things that I don't need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Roger. It was a pleasure to read about your positive experience at Power Kia. I am pleased to know that Steve has taken care of you and your vehicle. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Honest, friendly service
The staff was very honest and upfront about everything. They were very helpful, friendly and accommodating. I would definitely recommend them to anyone. One of the best car buying experiences I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your marvelous feedback, Jenna. I am pleased to hear that our staff at Power Kia was very honest, helpful, friendly and accommodating during your recent visit with us. I am happy to know that you had the best car buying experience working with our team. We appreciate your recommendation, and we look forward to working with you again in the future. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Quick courteous service
Quick service. Courteous and helpful service manager. Power Mazda in Salem is where I bought my car and where I take my car for warranty service. It's a 35 minute drive from my home but well worth it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roger, we appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with their visit at our dealership. We look forward to seeing you again in the future. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Great service all around
The service rep that helped me, the quickness, the cost and the honest and upfront and upfront communication were all great yesterday!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amanda, we love hearing about customers who have a great experience at Power Kia and we are glad you are one of them! We really appreciate this feedback and we will share it with our team. Don't hesitate to ask if there is anything else we can do to help you. Sincerely, Shane Matheny - Sales Manager - 866-979-8765