AutoNation Ford Jacksonville

I would like to personally recognize Randy, a superior salesperson. He took care of me with grace and compassion. I would also like to recognize Sean in finance. His friendly and welcoming attitude surprised me, being from the usual stiff finance department. Overall, the dealership tries very hard to satisfy each and every customer. Their 2 areas of improvement would be: customer wait time and their service department. Their service department is very large and organized, yet they do not seem to take the time to fully investigate a luxury vehicle such as a BMW, before they make the incorrect decision and tell the female customer that they in fact need a brand new $450 Pirelli tire. I know this to be true because Discount Tire in Durbin patched the tire for FREE and assisted me when Auto Nation Ford service dept did not.

Gary and the staff at Autonation have always taken great care of our vehicles. They are very pleasant to work with and get the work done in the expected timeframe.

Based on this and past experience I have total confidence in Auto Nation Ford, My 2013 Ford Energy is like a new car and automation Ford keeps it that was

Auto Nation is terrible. I could never recommend this company to anyone. Prices are outrageous and the waiting period before repairs are done is a month. This all happened because all the repair shops refused to change the spark plugs. I had do this myself and ended up cracking the valve head. Now I had to buy a new valve head and pay to have it replaced. This all happened because I bought a Ford. I will never buy another one and my next vehicle that I am already looking for will be a Dodge. To heck with Ford

I was surprised you did too off my DEF. I gave you the flyer you mailed me that said you would top off fluids.

Susan was an amazing person. Decisive and efficient. And she cared about my needs. Don't let her retire.

Susan in the service department provides outstanding customer service. She is very professional with good communication.

My Mustang was at AutoNation to address a safety recall. The service advisor was Susan Gunnell. She promised the Mustang would be returned to me at a time certain. It was.

Efficient, on time, quick service, friendly, helpful staff. I was not able to get a noise issue looked at unfortunately due to time constraints.

Great vehicle and buying experience. Felt comfortable during the entire time with an efficient and non-stressful process. We were on the same side of the table. Brandy- Sales, Chance- manager and Rob- Finance we’re phenomenal! AutoNation has a great business model and team on Jackaonville.