AutoNation Ford Jacksonville

Terrible service department. I scheduled service for a Ford issued recall. The day I drop the car off, they call at the end of the day to say they don’t have the part. Call the end of the next day to say they still don’t have it. Total waste of two days, when the appointment was scheduled for two weeks ahead. They knew it was for the recall. Total waste of time.

My truck is 17 years old and these guys keep it in great working order. Very please with their maintenance personnel

I was in and out in about 30 minutes for oil change. I will be back!!

Customer service excellent. Very organized. Work completed in a very, timely fashion. Thoroughly pleased with the whole visit.

Everybody was very friendly and welcoming. They made me feel like they truly cared about me and my experience.

Everyone was so helpful special randy Hubbard and help us find the right car we’re looking for

It was a much better experience than I anticipated. I didn’t have to wait long for the scuttle bus, which was wonderful service by Antwan Riley. I enjoyed the travel and discussions on the trip. Clearly loves people and his job. Also, Gary Chaney the service adviser was extremely nice and helpful, with my other concerns on my vehicle. I felt Gary was very professional and knowledgeable regarding my Ford. It was a perfect day and much better than previous visits years ago. I’ll be visiting more often now, other than using local tire, oil and fly by night mechanical outfits. Nice noticeable improvement! Enjoyed this opportunity!

I like autonation phillips highway, dealt with them for years, terry leonard is an excellent saleman. I need to share that I am not happy with the ecoboost escape. Its a ridiculous engine system that reminds me of the old stick shift engine with its jerks. I love the size, shape, functions about the escape though. I wanted a bronco or ranger but they are priced too high

TY to everyone at Ford AutoNation. Especially to Fadil for all his help. He was really great at finding the vehicle I wanted

I went in because my Escape was a recall for something needed to be checked for driveability of the car. I made my appointment on line with my agent Stephanie to bring the car in., time as arranged and so I went in for the work to be done. Everything went smoothly and I waited in the clean, cheerful waiting area and was asked if I needed more coffee to fill my cup I brought from home.I read my book and soon Stephanie came to say all was finished and recall item was fixed at no charge because it was a recall from the Ford factory.