Reviews
up until this recall I would have said 5 star.
up until this recall I would have said 5 star.they have a recall, they need to get their act together
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- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
We regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (806) 340-7656 -- we hope to hear from you soon.
I am tried of having to ask for a sticker on my window
I am tried of having to ask for a sticker on my window shield after a oil change and to reset my clock they forget to do that each time I don’t know about their shop people some are good and some are lazy don’t do their job right I hate to take my Cadillac somewhere else next time I should not have to remind them. And have my stick send to me in the mail .
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out to us. Your opinion plays an integral part in our customer service.
This dealership has excellent professionalism & there’s
This dealership has excellent professionalism & there’s always an extremely pleasant & friendly atmosphere there & I find the waiting area comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Hi Twanda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Headlight Job
Awesome job on my headlights. I can see now. Great job.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Norma, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
date of service JANUARY 6TH 2023 The gentleman (do not
date of service JANUARY 6TH 2023 The gentleman (do not remember his name) who helped us was very knowledgeable, friendly and explained everything to us. He contacted us by phone when pickup was done. we are from Colorado and having exhaust cleaning error with engine light on; our 2022. GMC Denaili diesel pickup. we have told everyone we know; how great the experience was, and we will defiantly be back again. Thank You!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Ann Smith is not only efficient but also very
Ann Smith is not only efficient but also very compassionate. While sitting in waiting room with other customers, at least two other customers praised her and her assistance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
The service here is absolutely the best.
The service here is absolutely the best. They provide prompt attention and explain clearly options for taking care of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
AutoNation West, Amarillo,TX - Service & Repair
Ann Marie in service went above and beyond to get our vehicle serviced and repaired to our satisfaction.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Clinton, we're happy you found our staff to be so supportive during your experience here at Autonation Cadillac West Amarillo. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Service advisor was very good and explained everything
Service advisor was very good and explained everything very well and all work was completed when promised.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Love taking our automobiles here, the staff is very
Love taking our automobiles here, the staff is very friendly, knowledgeable and eager to help get you in and out quickly!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!