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AutoNation Cadillac West Amarillo

(921 reviews)
Visit AutoNation Cadillac West Amarillo
Sales hours: 8:00am to 8:00pm
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Sales
Monday 8:00am–8:00pm
Tuesday 8:00am–8:00pm
Wednesday 8:00am–8:00pm
Thursday 8:00am–8:00pm
Friday 8:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 338-4586 (888) 338-4586
Used (888) 338-3192 (888) 338-3192
Service (888) 338-5642 (888) 338-5642

Reviews

(921 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Amarillo from DealerRater.

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Aaron is a extremely knowledgeable, helpful, friendly

Aaron is a extremely knowledgeable, helpful, friendly salesperson. He went above & beyond as I bought my Cadillac. This is the 3rd time Ive used Aaron to buy a car because he is so wonderful. Go buy from AutoNation Chevrolet Cadillac & you will get the best customer service around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Great customer service.

Great customer service. They go above & beyond. We will buy all future cars here. great Cadillac selection too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Brooke, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

I have never been so impressed with a dealership and

I have never been so impressed with a dealership and service staff in my life. My transmission gave out 800 miles from home on a Thursday afternoon. I was barely able to get to Autonation because the transmission was slipping. I went into the service section and spoke with a gentleman named Coby V. I told him what happened, and he told me park my camper in an unused area of the lot and bring my truck in. They confirmed the transmission needed to be replaced. Coby got in touch with my warranty company and by Friday afternoon the repair was ok'd. What happened next blew my mind. The mechanic working on my truck stayed late that night to get the job done so I could be on my way Saturday morning. They also let me stay in my camper in the lot while I waited for the truck to be repaired. They offered to give me rides to go shopping or even to a restaurant to get something to eat. I would give them a 10 star if I could. Bob S

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

Great service.

Great service. Pleasant people to work with. I would highly recommend them, both in service and sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chevrolet West Amarillo and we hope to be of service again in the future.

Service was fantastic, If your in the need for a car to

Service was fantastic, If your in the need for a car to talk to Ryan in sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Ann Marie Rothkrug is so great at what she does .

Ann Marie Rothkrug is so great at what she does . She is always so kind and efficient at her job. She takes great care of our family’s car care needs . We appreciate her service !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Ann Smith is our go to person for service on our

Ann Smith is our go to person for service on our vehicles. She is the best there is. Always a great you experience. Thank you, Ann!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Pampitt, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Autonation Cadillac West Amarillo. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Dealer response

Pampitt, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chevrolet West Amarillo. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Friendly and knowledgeable personnel.

Friendly and knowledgeable personnel. Was very Happy and satisfied with the service done on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Very satisfied.

Consumer response

Very satisfied.

Consumer response

Very satisfied

Consumer response

Very satisfied

. I had a wonderful experience purchasing a used vehicle.

. I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Louis Berg was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

They were efficient and explained their process well.

They were efficient and explained their process well. I did expect completion of work the same day but this was only a visit to determine which parts needed to be ordered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Kimber, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!