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AutoNation Cadillac West Amarillo

(921 reviews)
Visit AutoNation Cadillac West Amarillo
Sales hours: 8:00am to 8:00pm
View all hours
Sales
Monday 8:00am–8:00pm
Tuesday 8:00am–8:00pm
Wednesday 8:00am–8:00pm
Thursday 8:00am–8:00pm
Friday 8:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 338-4586 (888) 338-4586
Used (888) 338-3192 (888) 338-3192
Service (888) 338-5642 (888) 338-5642

Reviews

(921 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Amarillo from DealerRater.

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This dealership is awesome the people that work here go

This dealership is awesome the people that work here go out of their way to help you out an if you are just looking they will let you just look

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

Ann was very professional and exceptional!

Ann was very professional and exceptional! Only complaint is wait time of 3 1/2 hrs for recall repair of supposedly 35 minute repair time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Dealer response

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

Wade took the time to address my issues and look up the

Wade took the time to address my issues and look up the fixes needed and order the parts. He answered any questions I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to Wade here at AutoNation Chevrolet West Amarillo! Thank you again for the great review!

I’ve been going here for years, best service in town.

I’ve been going here for years, best service in town. Terry and his crew are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Awesome service every time I go there.

Dealer response

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chevrolet West Amarillo. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Easy to work with loved the salesman followed up later

Easy to work with loved the salesman followed up later they made sure we were happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Shepherd, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Autonation was very prompt and accurate.

Autonation was very prompt and accurate. All people that we dealt with vere very helpful and knowledgeable Anne Marie was so helpful and a real asset to Autonation Had two dealings with autonation. Oil change and warranty work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Happy, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

This dealership always helps me to get in and out I’m

This dealership always helps me to get in and out I’m from out of town that we squeeze me in for another change make sure I’m safe to go back on the road thanks to Ann Marie!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Ann Marie Rothkrug was a great very informative and

Ann Marie Rothkrug was a great very informative and prompt! She also kept us in the loop regarding status and all that that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Service

Wade Brown and Danielle Lundegreen are always super friendly and helpful with any service needs we have! I highly recommend this dealership if you are needing work done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

Ann Marie was awesome.

Ann Marie was awesome. She always does the best job and has great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Autonation Cadillac West Amarillo. If you have any further questions, please don't hesitate to reach out! Have a great day!