Reviews
Write a reviewBuying a Car --Surprise - A Pleasant Experience -
People, (myself included) many times feel that getting a root canal is preferable to shopping for and purchasing a car -- oh the stress, the strange feeling about negotiating, -is it the best conclusion that could be expected - and finally making a commitment. Well, Sunset Cadillac and our client advocate Marshall Z. made us forget any prior expectation of stress as he learned about the features and functionalities that my wife and I desired in a new vehicle. The process he managed for us was not only pleasant and friendly, but efficient and comfortable as he worked to demonstrate the car that we selected and he advocated for financial parameters to procure not only the car of our dreams, but the financial structure to let us make it a reality. All the while, we enjoyed the exchange and were very comfortable with the process as we actually got the car that we were dreaming and wishing for. We highly recommend Marshall at Sunset Cadillac to anyone looking for a pleasant car purchasing experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! It was my privilege to be of service and look forward to assisting you and your friends whenever you may need me. Enjoy your Escalade!!
Experience
Able to make appointment on Cadiallac website , was taken right away, Car delivered when promised, washed and vacuumed nice and clean
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Brian! Thanks for the positive review and we are so pleased to see that we were able to exceed your expectations.
Great service
Very fast service, excellent costumer service. Very professinal , kind, good place to take my car.I will come back for sure
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to leave us a 5-star review. Your kind words are much appreciated, Krisztina!
It's all great!
Marshall is very dedicated to giving his customers the best experience, attention, follow through and deal possible. In fact, everyone at Sunset is a pleasure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steven! Thank you for taking the time to leave a 5-star review and glad to see that Marshall and the Sunset team were able to make the process seamless!
Fast service
Fast service. Courteous staff. Nice clean facilites. Called when car was ready. Offered to pick me up from across the street.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jerry! Thank you so much for taking the time to leave us a 5-star review. Your kind words are much appreciated.
Great Service
The friendly staff in Sales and the Service Department was awesome and answered all of my questions to my satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vicki! Thank you so much for taking the time to leave us a 5-star review. Your kind words are much appreciated.
Experienced sales expert, friendly staff
Mary Phillippsen was our sales consultant. Mary spent quality time with us, handling all details to complete our purchase, including contacting our insurance company, guiding us through the financial side of our experience and spending a quality time going over the car details and equipment. EXCELLENT CUSTOMER SERVICE, BUYING PROCESS AND FACILITIES !!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Denise! Thank you so much for taking the time to leave us such an outstanding review as we truly appreciate the feedback. We are so thrilled we were able to make the process as effortless and efficient as possible and we will be sure to share your kind words with Mary. Enjoy that new car!
Great dealership and a brand new facility
Mary and Scott heard my offer to lease a Cadillac XT5 and worked hard to make the deal happen. I like dealing with Sunset Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gibson! Thanks for the kind words and we hope you are enjoying every minute of your new XT5!
Good job, excellent service advisor
on time, done well, service advisor very knowledgeable and helpful; comfortable, clean waiting room with coffee and TV and wi-fi
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us positive feedback, Martha! Your kind words are much appreciated.
Car was ready in timely manner
The service took the amount of time I was told it would take. Sometimes, in the past, I had to wait longer than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joseph. Thanks for the 5-star review and glad to see we were able to meet your expectations for service.