Bill Penney Toyota

Professional and reliable dealership. My service advisor Jose Vidrios was courteous and knowledgeable with a great sense of humor. Definitely 5+ star experience!

Went in for an oil change because the previous owner of the vehicle used Bill Penney service center. I have never had to sign anything to have an oil change before...let alone the fact that I had to sign 6 (SIX) places for service at Bill Penney. I asked what I was signing. Service 'manager', Jerry, said that the first was to authorize service, I don't recall what the second was for, and the third was that if I wanted to sue that I agreed to binding arbitration instead. That can't be a good sign when a dealership/service center is covering their @ss that much. Also, had the previous owner's last receipts and my service was at least $20 higher for the same oil change. I also made an appointment online before I went. Had a confirmation email and text message, but 'Jerry' couldn't find my appointment so I had to provide all the information that I had already entered when I made the appointment. Overpriced, overrated, no one there listened to anything I said. It was a clown show to be sure.

This dealership gave 5 star service from beginning to end, in a situation that was difficult for me, and them. My sales person, Luke was very attentive and had great communication skills. My trade in wasn’t just a normal trade in, but to much to go into detail, but they definitely done me right. I will never own anything but a Toyota, and it will always be from Bill Penney.

was coming to buy a new rav but with these reviews i changed my mind too many bad experiences at bill penny's sounds like I look somewhere else

Gave a deposit on a 2022 Highlander hybrid in March 2022. Salesman‘s name was Vernon Was told 30 to 60 days for delivery. Checked by phone regularly. Informed in July this vehicle was no longer available. Was offered a 2023. Informed, once again 2023‘s were not available until November. Oh, and by the way, you’re now number two on the list, instead of number one. Finally had to purchase another vehicle from a reputable dealer in Florida. Bill Penny could not fulfill their part of the contract and is refusing to return the deposit. This is a retired Vietnam veteran whose wife is suffering from terminal cancer. It would’ve been the fourth or fifth new car purchased. Bill pennies cold and callous response over $1000 is unconscionable. Bill Penny was informed of this review and refused to comment or to defend their actions.

I’m aware that website msrp can be different than in person pricing. However, after speaking with an agent several times, through out the day, nothing was ever mentioned about the $6k difference in price until I showed up. Feel like I was mislead, and wasted my time sorting my finances, pulling info for a deal org stated at 35k on website, only to find out it was 41k on-site. Honesty goes along way.

VERNON MASON WAS MY SALESMAN WHO DID A GREAT JOB HELPING ME PURCHASE MY COROLLA CROSS. HE UNDERSTOOD MY BUYING NEEDS AND HELP ME MAKE THE BEST CHOICE IN A CAR. VERY FRIENDLY AND HELPFUL. A GOOD EXPERIENCE.

Their Google reviews have a lot of 5 stars but I can’t see how. This was our worst car buying experience and we’ve paid cash for all 6 of our vehicles. Took a total of 5 trips to get the car, JD Turner, the salesman, was not at all helpful and often more worried about other customers than he was us. We were told we could come, do all of the paperwork…it would take about 2 hours, then when the 4Runner arrived, walk out with the keys. The first day, after 2 hours and little progress, we gave them copies of everything they asked for and left (because we have lives.) Day 2: they tell us they need all of the paperwork again and want the title to our trade in (keep in mind, the 4Runner had not yet arrived)…so they won’t process anything because we didn’t bring the physical title (even though they had a copy from the first day)…after we threaten to not buy the car, suddenly, all that does not matter….fast forward to trip 5…pick up day… Pick up day…the car isn’t ready, no all weather floor mats; no door guards; no cup holders; no full tank of gas. Of course, at this point, we curse them up and down…but they pretend it’s our fault for getting mad…despite having paperwork that says we paid for all of these things, they tell us we have to pay again. For the second time, we tell them to take the car back…and suddenly, they don’t need us to pay for everything…actually, pay for everything twice. Stay away, find a more honest dealership. Everyone told us to use someone else…and we should’ve listened.

First service for new toyota truck, told me that they rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he could not explain to me why they apparently could not do the service correctly. Took to another Toyota dealer and found out that they had not even serviced truck but they requested service payment from Toyota. Second dealer filed a claim against Bill Penny Toyota on my behalf.

Car was brought in for a Toyota Recall service. The employee handling my case was a Mr Connor Grinstead who was both very friendly & efficient, took all data necessary, including photos of car, reported services regarding car & made calls to me for pickup and made the whole experience BEST EVER. EXCELLENT in all ways. I have owned three Toyotas & will soon buy another. Best service personnel of any I have dealt with.