Reviews
I have a 19 year old Lexus 430.
I have a 19 year old Lexus 430. I purchased it from Lexus of Mobile. My car knows no other dealship for maintenance. Craig Struve is my service guide and I could not be any happier with his management of my service and any repairs. The repairs are few; I have an excellent vehicle. I rate this Lexus dealership and Craig Steuve as top notch five star. I always appreciate the use of a loaner, and my car comes back to me washed, vacuumed, spotless.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Heather, it's wonderful to know that Craig and our team at Lexus of Mobile have been able to provide you with top-notch service over the years. We're proud to be your go-to dealership for maintenance! Thanks for sharing your experience.
Mark in service department was excellent and was very
Mark in service department was excellent and was very accurate with the time and cost of the service performed 👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Mark provided excellent service during your visit to Lexus of Mobile. We appreciate the feedback and look forward to serving you again in the future!
Unreliabla anf Overpriced brand with poor customer
Unreliabla anf Overpriced brand with poor customer service! Toyota is so much better than this bullcrap!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to read about your dissatisfaction with our brand and service. We strive for excellence in all aspects of our business, so it's disappointing to know we didn't meet your expectations this time around. If you'd like to discuss any specific issues or concerns further, please don't hesitate to reach out directly. Thank you, Shane Scott - New Car Manager - 251-445-0506
Sim Pettway was very pleasing sales man.
Sim Pettway was very pleasing sales man.He was pleasant, knowledgeable, patient and motivated to please. He appears to be a great assess to Lexus of Mobile. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Seppia, we're delighted to know that Sim provided you with a pleasant and knowledgeable experience at Lexus of Mobile! Thank you for recognizing his efforts, we'll be sure to pass along your kind words!
Craig Struve is the best!
Craig Struve is the best! He has taken care of us since 2019. He always goes over what they will be doing when my car is serviced. He’s always available during the service if I need him. Best service representative I’ve ever had!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that Craig has been taking great care of you at Lexus of Mobile since 2019! It's wonderful to see how much you appreciate his detailed service updates. Thanks for your kind words and continued support!
The guys here are awesome !
The guys here are awesome ! Ernest is my service manager on a scale of 1 to 10 he is a 20 !! He couldn’t have been more helpful!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that Ernest and our team at Lexus of Mobile exceeded your expectations! Thank you for sharing this wonderful feedback. We'll continue striving to provide top-notch service in the future!
Great service Craig was outstanding told me what service
Great service Craig was outstanding told me what service was been done and the cost and it was $50 less than what he told me because he found a coupon
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that Craig was able to provide you with excellent service and find a way to save you some money here at Lexus of Mobile. Thanks for the positive feedback!
Craig is the best!
Craig is the best! He makes sure everything is completed correctly and adds that personal touch that is so lacking these days. Craig makes it a pleasure to own a Lexus!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that Craig provided you with such a great experience at Lexus of Mobile! We strive for excellence and personal touch in our service. Thank you for your kind words, we appreciate it!
Just did routine 10K maintenance on my Lexus, prompt
Just did routine 10K maintenance on my Lexus, prompt service. Craig was awesome! 5 Stars! They did parts exchange on our other Lexus not too long ago and that went well too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, it's great to know that Craig and our team at Lexus of Mobile provided you with prompt service for your 10K maintenance. We're here anytime you need us!
Always outstanding service Ernie the best at
Always outstanding service Ernie the best at communicating before and after service Ease in scheduling appointments Everyone friendly and professional
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cheryl, we're glad to know you've had consistently outstanding service at Lexus of Mobile. It's great that Ernie and the rest of our team have been able to make your experience smooth and professional. Thanks for sharing!