Reviews
Customer
Service is great! They addressed the problem and called me to keep me updated. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vickie, thank you for leaving this detailed feedback about your experience with Courtesy Cadillac. Wishing you a great day until the next time we meet.
Do NOT go here
I took my car there on Friday. Service writer told me part was coming from Cincinnati, OH. Mechanic told me he didnt work on Saturday and the service dept is open on Saturdays so my car wont be fixed & is held up til Monday. Im like ok, but Brown Brothers Cadillac said they could do the job on Monday. Parts clerk said part was then coming from St. LOUIS on Monday morning. I called back to check on status and parts mgr told me its coming from Charlotte, NC. I was just called by parts mgr after 4:30p.m. & told part isnt due for delivery til tomm by 430pm...part was originally suppose to be overnight and the on Saturday. No one seems to know what to do, who to talk to and NO COMMITMENT TO THE CUSTOMER. THEIR WORD, QUALITY and TRUSTWORTHINESS is ending up to be not worth bringing ANY vehicle here EVER. I could have taken my car to Brown Brothers Cadillac and had it serviced by now. Do you think this is the way a customer should be treated????
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Auto repair
Very professional, finished whenI was told it would be. Very courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Courtesy Xadillac
my experience was excellent. I tried to be inconspicuous when I was previewing the DXS that I saw advertised to know avail the staff without being obnoxious were on their job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Phillip, for sharing your excellent experience. Our team is always happy to help. Please let us know if there's anything else that we can do for you!
Happy Customer
Visited the dealer recently to have accessories installed. Always a pleasant experience dealing with professional and courteous parts and service personnel.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're happy to hear that you had a pleasant experience with us, Donna! Safe travels!
Service Department
I had to bring vehicle back twice for same repair. Time is valuable and when repairs are not done properly, the customer is inconvenienced.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dr. Miles, I totally agree, you should not have had to come back a 2nd time. We strive to make sure we fix the car right the first time. Unfortunately we failed both you and I on this attempt. I want to apologize for our below Satisfaction performance. I will look into this and correct the issue so that this will hopefully never happen again in the future. We truly appreciate your business and look forward to seeing you in the future. Thank you very much. David Holland Service Manager 502-499-5015
SRX Especiale
My car buying experience was very pleasant, concise, and courteous! Everyone made the experience one that was upbeat and happy :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Holly
Joseph was the best! He really knows his vehicle and really was very personable and informative!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yearly Detailing of Car
About 16 months ago I had my treated in and out with Zylon. One of the benefits of the service is a free yeary detailing. This was great. They did a very good job and I was given a Cadillac loaner while the service was being performed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Griffith
Great easy smooth process.... staff very friendly and knowledgeable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your positive feedback. It's great to hear that you found our staff friendly and knowledgeable.