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Ken Ganley Subaru Wickliffe

(3,064 reviews)
Visit Ken Ganley Subaru Wickliffe
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–2:00pm Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (866) 975-5731 (866) 975-5731
Used (888) 417-1283 (888) 417-1283
Service (866) 630-0742 (866) 630-0742

Reviews

(3,064 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Subaru Wickliffe from DealerRater.

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Steve and the used car team were very professional.

Steve and the used car team were very professional. They made me feel welcome and comfortable. They didn't put pressure on me to buy anything more than what I needed. I'm very satisfied that I got a great deal on what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ronald, we are pleased that Steve and our team made your car-shopping experience positive! Thank you for trusting Ken Ganley Subaru Wickliffe with your business and for sharing your support on our page.

Jeff was very helpful and facilitated a very quick

Jeff was very helpful and facilitated a very quick turnaround to accommodate a tight schedule and saved us $$$! I would recommend his services in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Janet, thank you for sharing your positive feedback about Jeff and our team! We appreciate your business and hope to see you again at Ken Ganley Subaru Wickliffe. Have a great day!

The Dealership was spotlessly clean and beautifully

The Dealership was spotlessly clean and beautifully presented. The staff were friendly and greeted all visitors and very helpful and knowledgeable. Great service, knew their product and never pressured. I am so happy that I chose this dealership to do business with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your purchase! We are delighted to hear that you had a positive experience with us at Ken Ganley Subaru Wickliffe and we appreciate your kind feedback. Safe travels!

Very good, everyone was very helpful, especially my

Very good, everyone was very helpful, especially my salesman. This was my 4th lease and the process was very easy. I highly recommend this dealership and my salesman Cristian. The sales team and service team are amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new car, Lisa! We are delighted that Cristian and our team took good care of you and made your purchase seamless. Thank you from all of us at Ken Ganley Subaru Wickliffe!

We had a wonderful experience working with Lou at Ken

We had a wonderful experience working with Lou at Ken Ganley in Wickliffe. He was experienced, honest, and efficient. It was a 10/10 experience for my wife and I. We would absolutely see Lou for any future car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review of Lou and the team! It is gratifying to hear that you had such a successful purchase experience and we hope that you are loving your new car. Safe travels from everyone at Ken Ganley Subaru Wickliffe!

Have been bringing my outback for device for at least 6

Have been bringing my outback for device for at least 6 years. Always great service. Staff is very friendly & helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your confidence in Ken Ganley Subaru Wickliffe! We appreciate your support and look forward to welcoming you back next time!

Brandon Beck was my service representative.

Brandon Beck was my service representative. He kept me up to date with pricing and the progress of repairs. I appreciated the fact I could contact him with any questions and he replied in a timely way with the answers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Shari - Thank you for trusting us with your business! We are happy to hear that Brandon and the team were so helpful. See you next time at Ken Ganley Subaru Wickliffe!

They were very helpful.

They were very helpful. I worked with Matt Ferdig who was very helpful got the price to be what I needed and wasn’t pushy at all. Absolutely would recommend shopping here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Henry, thank you for sharing your great review of Matt and the team! We appreciate your business and hope to see you again at Ken Ganley Subaru Wickliffe.

I don't like they did business seems shady would never

I don't like they did business seems shady would never recommend it again. I fact will post the negative experience. I have bought 3 Subarus at Ganley I will never buy another there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Great experience trading in a car and leading a new one

Great experience trading in a car and leading a new one All of the employees were friendly and helpful while i was there. Even the ones I wasn't working with directly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kelly, thank you for choosing Ken Ganley Subaru Wickliffe and highlighting the great work of our team! We look forward to your next visit. Have a wonderful day!