Reviews
The dealership was clean and friendly with a good
The dealership was clean and friendly with a good inventory to pick from and with other options. Our salesman was knowledgeable and eager to make the sale happen for us. All concerns were met and additional coverage options negotiated. We are pleased with our new vehicle. Thank you
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Ken Ganley Subaru Wickliffe! We're glad to hear that our team provided such helpful service. Enjoy your new vehicle, and feel free to reach out if you need anything else!
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
They are not pushy and very welcoming.
They are not pushy and very welcoming. Easy to work with. Received a good deal!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for rating us five stars! The team looks forward to working with you again! - Ken Ganley Subaru Wickliffe
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
This is my second vehicle that I've purchased from this
This is my second vehicle that I've purchased from this dealership. The process was easy, friendly, timely and professional. I'll be back in the future to buy another and I recommend this place to anyone looking for great service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Best experience I’ve had.
Best experience I’ve had. Service was excellent. They even put a lollipop on my dashboard for my granddaughter!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had such a positive experience at Ken Ganley Subaru Wickliffe! Thank you for choosing us and sharing your feedback!
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
We chose Subaru Forester based on my colleague's
We chose Subaru Forester based on my colleague's recommendation and Consumer Repot's evaluation. Cristian was professional Vasile was professional, helpful, and insightful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Ken Ganley Subaru Wickliffe! We're delighted to hear that Cristian and Vasile provided professional, helpful service. Enjoy your new Subaru Forester!
Routine oil change, tire rotation.
Routine oil change, tire rotation. All good . People all professional & friendly.i felt I was heard & my questions were answered.Waiting area pleasant. Most important dog friendly.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Wendy! We're glad to hear you had a positive experience with our team at Ken Ganley Subaru Wickliffe! It's great that you found the service professional and enjoyed our dog-friendly waiting area. We look forward to seeing you again for your next visit!
The deal was not painful in buying a car.
The deal was not painful in buying a car. I wish there would have told us there was a voucher for gasoline in the paperwork. After ken walked is over to sign final papers we never saw him again. It was a fair deal on both sides.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share this review. We appreciate your feedback and will keep it in mind as we work to continually improve the experiences our customers have with us. Please don't hesitate to reach out if our Ken Ganley Subaru Wickliffe team can be of service again in the future!
The staff was polite and friendly.
The staff was polite and friendly. They listened to what we were looking for and what we wanted to spend. They worked hard to make the best deal possible for us which ended up with us buying the used Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that our team at Ken Ganley Subaru Wickliffe provided you with a friendly and attentive experience. It's great to know they helped find the perfect deal for your used Subaru purchase. Enjoy your new ride!
Had an oil change said all point inspection was done and
Had an oil change said all point inspection was done and two miles from the shop my wiper fluid light came on. What else wasn?t really checked??!!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jennifer, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better. Someone from our staff will be reaching out to you in the very near future.
We have great success with this dealership.
We have great success with this dealership. We have developed some great friends. Stopped in to test drive the new Forester Sport.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Ken Ganley Subaru Wickliffe! We're delighted to hear about the friendships you've made and hope you enjoyed test-driving the new Forester Sport. Safe travels!