Reviews
I am well taken care of at Kings Lexus.
I am well taken care of at Kings Lexus.Rachel always keeps me informed and is very knowledgeable about Lexus repairs and service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Mike was great as always we have never had any issues
Mike was great as always we have never had any issues he’s very helpful every time
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The team at Performance Lexus loves seeing great reviews! Thank you, Claire!
Rachel was great!
Rachel was great! Work completed in timely fashion. Performance Lexus is a wonderful dealership all the way!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your awesome review! We’re thrilled to hear that Rachel took care of you and earned your five stars. We hope to see you again at Performance Lexus! Safe travels!
Eric from Performance Lexus the Service Rep is always
Eric from Performance Lexus the Service Rep is always treats me like VIP when I bring my Lexus in to be service . I am going to buy another Lexus for the reason I have said.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ken, we're pleased to hear Eric always makes you feel like a VIP at Performance Lexus. Looking forward to assisting you again in the future! Safe travels!
Service is excellent.
Service is excellent. They are out of my way, but I drive down there every time I need service. But I would NEVER buy a car there after a salesman lied to me and then threatened to hit me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
While we are glad to hear that you had a positive experience with our service team, we are concerned to see your feedback about the sales department, and we would like to address your comments directly. Please reach out to me at your convenience. Thank you, J.R. Hage - General Manager - 513-677-0177
Update: August, 2026 We scheduled a service appointment
Update: August, 2026 We scheduled a service appointment for Monday and dropped our car off Sunday evening, leaving the key fob in the designated drop-off slot. We did not hear anything from Performance Lexus on Monday, so we called to check on the status of our vehicle. At that point, we were told that no work had been done and, even more concerning, they could not locate our key fob. We expected better communication and organization from a Lexus dealership. The lack of communication throughout the day, combined with the fact that our key fob could not be located, was very disappointing. Had to fight like xxxx to get a fob and now they lose it.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the inconvenience and lack of communication you experienced during your recent service visit. Losing the key fob is unacceptable, and I understand how frustrating this must be, especially after previous issues with it. We take your feedback seriously, and rest assured: We will replace the key fob for you if it is not found. If you could please reach out to me directly, I would love to assist you in resolving this issue and regain your trust in our service. Thank you for bringing this to our attention. - Mike Lemay - Service Manager - 513-677-4590
Why do I have to call you? You have my number. Make an effort!
I just purchased a 2026 Lexus TX350 and my salesman was
I just purchased a 2026 Lexus TX350 and my salesman was Roderick. This is the second new vehicle I have purchased through him and I can say that he is the best. He is always courteous and professional. The process takes some time because of dealing with credit bureaus and loan companies but they are with you all the way. All their staff have been great to me along the way from purchasing to servicing. I can never say enough good about them. All dealerships should be this way. Thanks Rod and Sid. I appreciate you!!!!!
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- 4.0
- Does recommend this dealer
- Shopped for a new car
We love seeing reviews like this! Thank you for your business and thank you for sharing your feedback about Roderick and the team. Congratulations on your 2026 Lexus TX 350! - Performance Lexus
Always good service.
Always good service. Usually see Eric and he is great but he was off , saw Phyliss and she was professional, pleasant and very able to take care of my needs.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that both Eric and Phyliss have taken great care of you. Thank you for choosing Performance Lexus and sharing your experience with our team. We look forward to assisting you again in the future!
Went to look at and purchase the 2019 Escalade Platinum,
Went to look at and purchase the 2019 Escalade Platinum, Vin number 1GYS4DKJ0KR152105. Met with Krista and she was amazing! While looking at the Escalade, I noticed a crack in the radio screen and leaking oil cooler lines. We went in to talk numbers and she called the manager Ritchie Cook over. I explained I only had two issues, the screen and oil cooler lines. He said “they replaced the aero shutters and didn’t say anything about the lines. That’s the price it’s at, I’m not budging. It’s had a lot of activity and I know what you’re talking about with the screen” he didn’t ask to see the lines, he didn’t offer to repair them, he didn’t want to work with me at all. If he would have acknowledged the issue and offered to fixed it I most likely would have singed the papers. Very rude, and didn’t even care that this car has an issue that someone else is now going to have to deal with.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Darren, we apologize for the negative impression that was left after your recent visit to our dealership. It is never our intention to come across as rude or unhelpful, and we are disappointed that we were unable to address the issues you found with the vehicle in a satisfactory manner. We would appreciate the opportunity to make things right and see if there is anything we can do to assist you in finding the perfect vehicle. Please don't hesitate to reach out to us at your convenience. Thank you, J.R. Hage - General Manager - 513-677-0177
While you say you would like to make things right… I called and left you a voicemail yesterday with no returned call. I also just got a call from the sales person saying “someone else is interested and just waiting on financing, the advantage for them is they aren’t asking about the engine oil cooler lines” so instead of dealing with the issue, you guys will happily sell it to someone who overlooked them. Absolute horrible way of doing business and I will never do business with a Performance branded dealership. Unprofessional and down right unacceptable.
I would have to say this was by far, the absolute best
I would have to say this was by far, the absolute best experience I’ve ever had spending $50K on a vehicle. As Harold said many times. It’s a Lexus! In and out the door in 2 hrs! I never knew a car buying experience could be fun!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, we are so glad you had such an enjoyable and efficient experience with Harold and the team! Thank you for choosing Performance Lexus and for sharing your feedback. We wish you many safe and happy miles in your new car!