Reviews
new car buyer
Had a great buying expierence, armando from internet sales worked hard to get me at a price I could get into my KIA soul.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am glad you enjoyed your experience at Courtesy Kia of Brandon. I am happy to hear that Armando worked hard to provide you a great buying experience. Enjoy your Kia Soul and please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager, 813-580-5250
Brandon FL KIA - AMAZING
Ashley, Robert and the rest of the staff are exceptionally aware of their customers needs. They fully understand when any discovered issue with your car may not be fiscally possible and only "push" when they know that issue is a true safety hazard to you and your passengers. They are always looking out for the person and not the dollar first. It is refreshing. Thank you for being amazing!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Friendly and Courtesy
I came in to lease a new Kia Sorento and was treated very fairly and friendly. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review of Courtesy Kia of Brandon. I am happy to hear that you were treated fairly while visiting to lease you new Sorento. We appreciate your recommendation of our dealership. If there is anything we can do for you in the future please let us know. Andrew Dunton, General Manager, 813-580-5250
Warranty Work
I had a warrant problem with my Kia. I was very pleased with the service I got. I couldn't have asked for any better customer service. They were very attentive of my needs and satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We at Courtesy Kia of Brandon appreciate your positive review of our dealership. I am very pleased to hear that you received attentive customer service while having your car serviced. We thank you for your business! Andrew Dunton, General Manager,813-580-5250
Great dealership in sales and service
I bought a Kia soul in January everything was great with the exception of the 25 dollar gift card promotion which I never received otherwise everything went smooth. I just went in to have it serviced and the service department was excellent. Yariel Figueroa was exceptional I had missed my apt and he fit me in later in the day took excellent care of me facility is clean amazing wait room had coffee and complimentary water with television. Was quick, efficient and service with a great professional attitude.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I am glad you enjoyed your experience at Courtesy Kia of Brandon. I am happy to hear that Yariel was exceptional and that you enjoyed our customer lounge's amenities. Please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager, 813-580-5250
Great experience
As always the service was impeccably provided with a smile. I had my 2012 Sorento in for a routine oil change and tire rotation. They checked and resolved a rear A/C switch problem, replaced the battery in one of our key fobs and washed/vacuumed my so looked like new. Then there's that 2016 Sorento SX sitting the showroom that that has me written all over it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We at Courtesy Kia of Brandon appreciate your positive review of our dealership. I am very pleased to hear that you receive impeccable service when you visit our service center. Thank you for your business and we'll see you when you're ready for that 2016 Sorento! Andrew Dunton, General Manager, 813-580-5250
I would recommend Courtesy Kia to anyone!!
Simply said, there are times when you buy a new car, and things just don't go as planned. Such is the case for me, but what makes all the difference is how the issue gets handled. In my case, my car was delivered with a (still) undiagnosed issue with the infotainment system, so after 3 days, I brought the car in to be serviced. While it's taking a bit of time to resolve the issue, I am in regular contact with the Service Advisor, Service Manager, and the General Manager (Andrew Dunton). To Courtesy Kia's credit, I have been provided with almost daily updates, and (more importantly), I have been provided with interim transportation at no cost to me. This is my 8th new car purchase, and yes, it is somewhat frustrating to purchase a new car without the 'excitement' that comes with that new car experience (as I only had it for 3 days), but once my issue gets sorted out, I am certain that the frustration that comes with being without the car for a while will be quickly forgotten. And yes, all in all, I would still recommend this dealership (and my Sales Associate Randall Stieff) to anyone interested in purchasing a car. In my case, this issue was not the Courtesy Kia's fault; it was just an unfortunate circumstance. Peter Fadden
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Peeter, Thank you for your positive review of Courtesy Kia of Brandon. We pride ourselves on excellent customer service, which I am happy to hear you have experienced with the service of your vehicle. We appreciate your recommendation and please let us know what we can do for you in the future. Andrew Dunton General Manager 813-580-5250
Diedre was great!
Had appointment ... met by Diedre ... she was terrific. Oil change, rotation and wash. Great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent experience with my Kia Cadenza SXL
Bob Peavler (Sales) did a great job along with Nisreen Swedberg (Finance) in helping me purchase a new Kia Cadenza. I visited another Kia dealership prior to Courtesy and my experience at the first dealership was not good. Bob and Nisreen did everything possible to make the deal happen. I got a great price and cut my interest rate in half from the Nissan that I traded in. I would recommend Courtesy Kia Brandon, Bob and Nisreen to anyone looking to purchase a new car. It was the best experience I have ever had when purchasing a new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rich, Thank you for taking the time to write a review about your visit to Courtesy Kia of Brandon. We are glad to hear that you had the best experience, and that Bob, Nisreen, and the rest of our team provided excellent customer service! Enjoy your new Kia Cadenza SXL and please let us know if there is anything we can do for you going forward. Andrew Dunton, General Manager, 813-580-5250
Disappointed
I went last year to get a soul, walked out with a Forte. Due to my circumstances I walked out with a car I was not thrilled with. On the beginning of March I was searching for a car due to the fact that i am not happy with the Forte On Friday Bob from Courtesy contacted me and we talked i told him I don't want to come in until we are close , I wanted an Optima. He called me back and said we were close, I ask what do you mean by close are you at the price we had spoken of he said yes but we have to see your car, I said do not waste my time I get there and seat down to negotiate again...he said well we are at $25 over what we had spoken of...i said no i came in with the understanding that we were at the price i had agreed. Turns out Bob obviously has a misunderstanding of what close is $100 off. REALLY! Waste of my Friday night and needless to say i left very angry! I will never again buy a Kia or certainly use this dealer ship....What a difference from a VW dealership!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
