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Courtesy Kia of Brandon

(1,313 reviews)
Visit Courtesy Kia of Brandon
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm Closed
New (877) 239-1421 (877) 239-1421
Used (877) 236-9808 (877) 236-9808
Service (877) 240-0158 (877) 240-0158

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Kia of Brandon from DealerRater.

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The best

My buying experience was the best. Darryl Malman is an excellent sales person. I would highly recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us feedback. We strive to provide excellent service to our customers at Courtesy Kia of Brandon, therefore I am pleased to hear that Darryl was excellent. Please let us know how we may assist you going forward. Vincent Ferrara, General Manager

The best

I would recommend this dealership to anyone...... Excellent sales service..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for visiting us at Courtesy Kia of Brandon. We are happy that our team provided excellent sales service. If there is ever anything you need in the future, please let us know. Vincent Ferrara, General Manager

Honest Sales

Simply put, Erich Freeman was honest and very kind in his approach. Worked with me in anything that I asked to see. He is definitely someone I would like to work with in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Kia of Brandon. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear that Erich was honest and kind. Please don't hesitate to reach out if you have any questions or need anything else. Vincent Ferrara, General Manager

Didn't Buy The Car We Went For

My husband & I went to Courtesy KIA to test drive & purchase the new Niro. We test drove the Niro, my husband couldn't get our of the passenger seat & I felt the car was tinny.We told our sales rep, Andres, that we would like to test drive a Soul - but not just any Soul - we wanted to drive the Wild Orange one that was on the showroom floor. He didn't balk at having to move it outside [even though he had a nice white Soul for us to test drive] and next thing you know we were signing on the dotted line to purchase "Lucy"!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Juliana and Cliff, Thank you for your high praise of Courtesy Kia of Brandon. I am happy to hear that you had a great experience with Andres! Enjoy driving Lucy! We appreciate you giving us a chance. Vincent Ferrara, General Manager

Trade in my old car for a new one

I had the pleasure of dealing with Rosa, she was very courteous, friendly and informative. My husband and I had an excellent experience with her. We would highly recommend her as a salesperson. We also had a great experience with Mark Turner as the finance person. Thanks very much!! Kathleen Hutchings

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kathleen, Thank you for your review of Courtesy Kia of Brandon. I am happy to hear that Rosa was informative and Courteous. If there is anything we can do further, please let me know. Vincent Ferrara, General Manager

Amazing service

Christian was absolutely amazing! So thoughtful of all of my needs! He?s a pleasure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the excellent review of Courtesy Kia of Brandon! I am happy to hear that Christian was amazing and a pleasure. We look forward to seeing you again for service. Vincent Ferrara, General Manager

Trading my car

excellent the treatment was beyond amazing . from the moment I got off my car all the way to my time to leave that dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Malenies, Thank you for the 5 star review of Courtesy Kia of Brandon. Our goal is to provide excellent customer service and I am pleased that our team provided amazing service. Thank you for your business and we look forward to serving you again. Vincent Ferrara, General Manager

Best Dealership ever

First of all the employees love their job. Second. The management cares about the consumer. You are not just a number. I am truly thankful for all the help I received from these folks!!!! Thank you so much for caring

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a positive review of Courtesy Kia of Brandon. Customer service is paramount, so I am happy to hear that our team is so caring. We appreciate your business and if you need anything in the future, please make sure to let us know. Vincent Ferrara, General Manager

Not expected to buy a Kia

I instinctively found my way to a Kia dealership after researching or considering Audi, Volkswagen, Honda, Mazda, Subaru and Acura Suvs. The experience was more than gratifying, and enlightening as well. I met Darryl Malmin at the entrance and began an unexpected rewarding experience, unparalleled in my 40 year car buying experience. He was the most hardworking, engaging, pleasant and sincere (especially in the world of sales) person that my wife, brother, and I ever encountered. He provided every detail about the Sorento and its many features and exhibited patience that every buyer should experience. He kept us updated even when it was necessary to wait and really proved to be the difference in making the ultimate choice of a Kia Sorento. No regrets! I will happily submit that more people consider the Kia family of vehicles, and suggest that they seek out Darryl in particular. We need more like him in the industry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James, I am glad you enjoyed your experience at Courtesy Kia of Brandon. I am happy to hear that Darryl was hardworking and sincere, keeping you updated throughout the process. Please let us know in the future what we can do to assist you further. Vincent Ferrara, General Manager

Excellent Experience!

I would have never bought the car if it were not for Brad Sankey's (sales associate) knowledgeable assistance, energy, and commitment in helping me with my numerous questions and requirements in purchasing a new car. The manager, Anthony, was able to make the numbers work to meet my budget so that I could purchase the vehicle. The intense commitment from everyone at Courtesy Kia was integral to the purchase. You have my whole-hearted and enthusiastic recommendation. Give Brad a call!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I am glad you enjoyed your experience at Courtesy Kia of Brandon. It gives me great pride to know that Brad was able to answer your questions and Anthony was able to meet your budget. Please let us know in the future what we can do to assist you further. Vincent Ferrara, General Manager