Courtesy Kia of Brandon

I brought my kia amanti in for my power steering which cost $750 And left with my engine light on my car won't drive above 20mph now. And my service engine light never went on before and my car drove beautifully before I took it in to these people. Now my cars not worth crap for work or anything else.thanks to courtesy kia of brandon and the response I got nothing they can do about it. I wish I never took it to these people at least it was drivable. In a couple months I would have bought a new car but I will never go back there. Now I don't know what to do without a car. STAY AWAY if you value your car and if you can't trust your car to get serviced properly then I wouldn't trust anyone there BEWARE!!!!!

Looking for a new car is hard, especially if you have to deal with pushy sales people, but Courtesy Kia of Brandon was GREAT. From our arrival to test driving to the buying process; the men who helped me with buying my first new car we?re wonderful. I never felt pressured or harrassed, they made me feel welcome and didn?t once talk to me like I was stupid. If you are in the Brandon area (or not) you should definatly take a trip to see Sean Bone and his colleagues!

I owned a 2014 optima and took it in on a Mon to get new tires, spent 500.00+ and was asked as I pulled out when I could bring it back, there was an engine test done that day and the car failed, I was told something about engine noise, I was going to take it back that Thurs but on Wed the motor blew in the car, I was given a rental and I drove that for about a month. They sent me an email to come and buy a new 2017 optima, 25.00 for a test drive and a 500.00 visa pre paid card if you purchase. I purchased on 6/30/2017 as of 9/19/2017 I am still waiting and I can not get anyone to answer my calls or emails. I have been in 2 times to ask about it and I am told that whoever they need to talk to is not in but I will get a call tomorrow- I still have not heard anything from anyone. I think that it's a shame to advertise and not fulfill.

Armando and everyone at the dealership were helpful and professional I highly recommend...

I had the most amazing car buying experience. Erich Freeman, Rosa and the entire staff was beyond professional and considerate of my time . The sales agent Eric was very informative and had the best interest of my family in mind. I recommend this dealership if you are looking for honesty and integrity with a great deal of compassion. This was by far the best deal I have ever had. Thank you Courtesy!!!! Natasha B.

The service team at Cortesy Kia fixed my car! Johnny knew right away what needed to be done and how long it would take for parts and labor. They have a very comfortable waiting area with hot drinks and cold water as well as a big flat screen tv and plenty of reading reading material. There is a giant window overlooking the mechanic garage. I could see with my own eyes what they were doing to my car. As soon as my car was fixed I was notified immediately. The entire experience with hassle free and I am extremely grateful for the knowledgeable and friendly staff at Courtesy Kia, especially Johnny.

My dealer was great and everything was fast. My only issue with the service is when we were talking about financing I was told my payments wpuld be 480 a month unless I put 500 down and used my vehicle as a trade in, the payment would have been pver $100 cheaper a month. So I did just that and now im making the full 480 payment.

I purchased a Kia Soul from this dealership almost exactly a year ago. I have been frustrated since the day I purchased the vehicle for the following reasons. 1) When I purchased it I was told I was getting an amazing deal because the car had a ton of "dealer cash" on it. My parents dealt with the financing even though I am making the payments and it's my vehicle so I wasn't aware that I actually was charged well above what the car was worth until after the paperwork was complete. The sales people were fully aware that I am a young female student and took full advantage of the fact that I was buying my first car. 2) I was told "not to worry, service fees are covered" which turns out to have meant my first oil change was free. My impression when I purchased the vehicle and given the standards at most dealerships now, I believed that all of my oil changes would be free. That was a huge factor into why I decided to buy new vs used and was blind sided with charges when I went in for basic service. Again as a student my budget is incredibly tight and I was very unhappy with how I was mislead. 3) They keep calling my mom to ask her how she likes the car. It's my car! She would have no idea, we live in different parts of the state and the person that keeps calling knows this full well because he sold ME the car and my mom keeps telling him. It would be a basic courtesy to call the right person. They just called her last week to congratulate her on one year with the vehicle, but it's my car and my payments, I would have appreciated that call, she was annoyed. 4) I was informed at purchase that there is no spare tire in the vehicle because if anything happens to a tire they will send someone out to put a new tire on. Again a complete lie. I had a flat tire and was informed that they had to tow my car to the dealership. I was standing on the side of the road in the pouring rain and after calling the dealership and getting a voicemail five times and being transferred to voicemail boxes twice, I was finally told to call the tow company. They checked my warrantee with my vin number and mileage and confirmed that I did in fact have the protection and I would receive a new tire that they have in stock once the vehicle gets to the dealership. I ended up figuring out how to use the patch kit and got the vehicle there myself only for them to tell me they filed the paperwork incorrectly so I had no warrantee and they had no tire! They were able to put a patch on the tire and charged me for it. I had to use the canister that came with the vehicle to patch the hole and that is also not included in their warrantee, that I guess I paid for but don't get anyway, and so now I need to buy that for $135!!! 5) I purchased an upgraded accessories package that included decals and rims. The decals began coming off two months after purchase, but they did order me a replacement so that's somewhat positive. However the rims also discolored within six months. I took the car in and they said it was due to a manufacturing error so they ended up replacing them with rims I liked better which was finatastic except now six months later those new rims look even worse than the first ones. The "Ruff" symbol on all four rims has completely clouded over and the rims have discolored. I paid extra for a very low quality product. There just have been so many I consistencies and mis leading situations and straight up lies it's unbelievable. I am so disappointed in my car buying experience here. As a student I really appreciate people being up front and honest so I can budget accordingly, this has been a terrible experience and I will never buy from them again.

We leased a Kia Optima about 3 mo's ago from Courtesy Kia of Brandon. It was the best experience we had of trading cars. From the sales process to the finance processing it went very smooth and not rushed or pushed. Jason Courie our salesman was very good at explaining things to us. We traded in a 2015 Mustang and were upside down in the trade, but they helped us and showed us how with the 4 year lease we would be clear of it when the lease was up and it cut a year and half off that we would have been paying on the Mustang still. Very good company would recommend them to anybody. They really work to help the customer and everyone is very friendly. I say GO TRY THEM OUR AND SEE FOR YOURSELF!

Felt as though we were being treated like VIPs. This was our second visit to the dealership, and just went back to get some more information. We ended up driving out of there with our brand new Kia Optima with the Premium package. Staff could not have been nicer to us.