Reviews
Great and fast service.
Great and fast service. Advisor was nice and informative. Great deal on an oil change. I?ve gotten most of my oil changes here. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mario, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My third purchase with this dealership.
My third purchase with this dealership. Fast , friendly and efficient service. I would always recommend this deal ship to family and friends by
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Janice, thank you for your kind words and this wonderful review! Until the next time we meet, take care!
This was my third purchase with the dealership as usual
This was my third purchase with the dealership as usual the service was great from start to finish. The sales person was courteous and well informed on the model I purchased, Efrain Washington. Thoughtfully answered all my questions and concerns . Finance was a breeze too. Great Dealership. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Janice, we're happy you found Efrain and team to be so supportive during your experience here at Group 1 GMC Southwest. We hope you have a great day!
I have been a customer for 3 purchases Buick and GMC
I have been a customer for 3 purchases Buick and GMC always good service before & after.the sale
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Janice, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
Charged $200 diagnostic fee after not agreeing to pay to
Charged $200 diagnostic fee after not agreeing to pay to do repair today. Don’t plan on coming back. That is exorbitant. This was our 2016 Acadia.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I apologize for the concern regarding the diagnostic fee on your visit. This charge reflects the professional time and resources required to identify vehicle issues, but I want to personally review your experience. Please contact me directly at 713-776-4654 so I can address this with you. Best Regards, Service Director Will Solano
I was very undecisive for about 3 weeks but my sales man
I was very undecisive for about 3 weeks but my sales man stuck in there. When I finally made it to Houston he took the time and drove me across town just so I could test a car I thought I liked. And I made that purchase that day within a couple hours
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are so pleased you enjoyed your visit to Group 1 GMC Southwest! We can't wait to see you again, have a great day.
Great overall car buying experience throughout the whole
Great overall car buying experience throughout the whole process. They were very helpful and prices were competitive. Jhonatan was great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Awesome group!
Awesome group! They found me a SUV when the first four didn?t work out that day. As soon as the vehicle got there and cleaned, I was out of there soon.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for your feedback! We hope you have a great day!
I was treated courteously and had a very professional
I was treated courteously and had a very professional salesman and staff as I purchased my new vehicle. Everything was done in a timely manner and my salesperson fully explained all the features in my truck as we sat in it. A very enjoyable buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mikey, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jordan was rude.
Jordan was rude. Spent $900 and the oil life was not reset, and the brake life hasn't been reset after getting brake pads replaced. Very disappointed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I sincerely apologize for the experience you had during your recent visit. We take concerns about service quality and staff interactions very seriously, and I regret that we fell short of expectations. I appreciate you taking the time to speak with me this morning. I am actively working on a solution to ensure your concerns are addressed and that your vehicle is properly taken care of. Your experience is important to us, and we are committed to making this right. We appreciate your patience and opportunity to improve. Thank you! Will Solano Service Director 713-776-4654.