Reviews
Very nice facility with plenty of vehicles to choose from
Very nice facility with plenty of vehicles to choose from on different levels. The sales team as a whole was exceptional and pleasant to work with! Listened to what I was looking for vehicle and financing wise and were not at all pushy! Couldn't have asked for a better experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Staff was friendly, had an issue with a finance person
Staff was friendly, had an issue with a finance person and the GM fixed the issue immediately. Besides that, my sales rep, Fred, did an amazing job, along with Antoine’s assistance through some of the process.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We are thrilled to hear that our team, especially Fred and Antoine, provided exceptional service. We apologize for any inconvenience with our finance person, but are glad our GM was able to resolve it promptly for you. We appreciate your business and hope to see you again!
walk in for oil change I feel waiting customers should be
walk in for oil change I feel waiting customers should be taken first. I had to ask after 2 hours when would my car be ready. for completion. Not acceptable to me.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We truly value your time and understand how frustrating it must have been to wait without an update. While we do our best to prioritize waiting customers, when possible, some repairs require more time or have previously scheduled appointments that may affect the order of service. That said, we recognize that communication is key, and we apologize for not keeping you informed during your visit. We are working to improve how we update our customers—especially those waiting in the lobby—and your experience is a reminder of how important that is. We appreciate your patience and the opportunity to serve you, and we hope to provide a better experience in the future. Our Service Manager Calvin Miller will be reaching out to speak to you directly from 713-776-4643. Thank you!
Jhonathan and his manager were seriously the best and
Jhonathan and his manager were seriously the best and friendliest salesman that I have ever had the pleasure of working with. When I buy a vehicle, I shop around for weeks/months. No one was willing to deal with what my main goal was and what I wanted and if they did, they were extremely rude and non personable. I would highly recommend Jhonathan for all your car buying needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Derrick, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Southwest! Thanks again for the recommendation, and have an amazing day!
Jordan R is awesome!
Jordan R is awesome! Went above & beyond to make sure the warranty company held up their end of the bargain. Keep up the amazing work!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monica, we're happy you found Jordan to be so supportive during your experience here at Group 1 GMC Southwest. Please let us know if there is anything else we can do for you; we are more than happy to help!
They were so professional and very attentive to my needs
They were so professional and very attentive to my needs and they made my purchase very easy. I would recommend them to my friends. And relatives.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Jhonathan and his manager were seriously the best and
Jhonathan and his manager were seriously the best and friendliest salesman that I have ever had the pleasure of working with. When I buy a vehicle, I shop around for weeks/months. No one was willing to deal with what my main goal was and what I wanted and if they did, they were extremely rude and non personable. I would highly recommend Jhonathan for all your car buying needs.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found Jhonathan to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Constantly going back for the same problems that they
Constantly going back for the same problems that they told me they fix. I feel like they take advantage of me because I am a young female.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing your concerns to our attention. I want to sincerely apologize that your experience with us has left you feeling frustrated and unheard. That was never our intention, and I'm truly sorry that you felt taken advantage of --- especially as a woman. We take that concern very seriously. Thank you for speaking with me today and arranging to bring your vehicle back in so we can properly diagnose the issue. We stand behind our work, and we are committed to getting to the bottom of the recurring concern and resolving it the right way. Your trust matters to us, and we're doing everything we can to make this right. If you have any additional questions or need anything else in the meantime, please don't hesitate to reach out if you need anything else Will Solano 713-776-4654.
Cindy in service did a great job assisting me with the
Cindy in service did a great job assisting me with the truck repair hassle free
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
I absolutely Love Sterling McCall GMC!
I absolutely Love Sterling McCall GMC! They got me in a new/ used Vehicle less than one hour! The Staff was Amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!