Reviews
Jordan was rude.
Jordan was rude. Spent $900 and the oil life was not reset, and the brake life hasn't been reset after getting brake pads replaced. Very disappointed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I sincerely apologize for the experience you had during your recent visit. We take concerns about service quality and staff interactions very seriously, and I regret that we fell short of expectations. I appreciate you taking the time to speak with me this morning. I am actively working on a solution to ensure your concerns are addressed and that your vehicle is properly taken care of. Your experience is important to us, and we are committed to making this right. We appreciate your patience and opportunity to improve. Thank you! Will Solano Service Director 713-776-4654.
Not a pleasant feeling after spending money.
Not a pleasant feeling after spending money. The two appeared to be distracted. I don’t feel I was taken seriously today.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for speaking with me directly. We’re truly sorry your visit didn’t meet expectations. Your feedback is valuable, and we’re already addressing this with our team to ensure a better experience moving forward. We appreciate the opportunity to earn back your trust. Thank you! Will Solano Service Director 713-776-4654
Efficient, kind,educated, nice and great costumer
Efficient, kind,educated, nice and great costumer service. In my experimce since I did arrive in GMC dealerships all personal in there are so professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great dealership.
Great dealership. Great seller Fred Webb. He made everything so easy. Thank you Fred Webb
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your praise and kind comments about Fred. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Love the customer service.
Love the customer service. I was taken care of right away. An app inform me of other issues that may be occurring with my vehicle. I thought that was helpful..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I had a great experience at your GMC Group 1 dealership.
I had a great experience at your GMC Group 1 dealership. Steven Mauro was very knowledgeable, patient and friendly during the whole process and responded all my questions promptly. The whole buying process was smooth and easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Antonio, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very nice and knowledgeable salesman John.
Very nice and knowledgeable salesman John. Finance team very helpful. Will go back as I’m looking for a cash car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Vincent, thanks for your praise and kind comments about John. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The well coordinated team worked quickly to provide the
The well coordinated team worked quickly to provide the information necessary so that I could make an informed purchase decision. Representative Kensy was not only knowledgeable but very accommodating. In fact, I was very impressed that she was willing to go into the service area in the high heat in order to lower the vehicle that was on a lift whereby I could look at the interior. Further, her texts and phone calls kept me up-to-date on the progress of the necessary repairs. I noticed the cleanliness of the dealership as well as the positive attitudes of every person I spoke with. Overall, a very pleasant experience. James Simmons Overall, a very pleasant experience. Hey Siri, call Sonya Simmons hey Siri, James Simmons, James Simmons, James Simmons.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello James, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rene was great to work with kept in touch through whole
Rene was great to work with kept in touch through whole process answers all my concerns in a timely manner Made the purchase a pleasure
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mark, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional customer service.
Exceptional customer service. My Salesman Doyle and his Manager Zack listened to my needs and got me in a vehicle that was exactly what I was looking for. They were very helpful and not at all pushy. Made my car buying experience easy! Will definitely be back when it's time for another vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you have any further questions, please don't hesitate to reach out!