Reviews
Trevor was a great sales associate.
Trevor was a great sales associate. He showed relentless, attention to detail. He made sure I was aware of what was going on throughout the whole buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us! Trevor is a valuable member of our team and we're thrilled he provided you with such attentive service. We strive to keep our customers informed every step of the way and we're glad it made a positive impact on your buying process. We appreciate your business and hope to have the opportunity to work with you again in the future.
I was welcomed by my service advisor, service was quick
I was welcomed by my service advisor, service was quick and received updated info and status, as well car wash.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you; we appreciate your feedback! We hope you have a great day!
Extremely pleased with sales process, very professional
Extremely pleased with sales process, very professional and accommodating, would definitely purchase here again. See Efrain for sales, he is really good at what he does. And the finance people were very patient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mike, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Southwest. If you have any further questions, please give us a call. We're always happy to help!
Truck suffered an unscheduled propulsion aversion event.
Truck suffered an unscheduled propulsion aversion event. On-Star roadside assistance dropped off the truck at Group 1 GMC Southwest, where Carlos took over and diagnosed the issue right away. They addressed some recall items, repaired the vehicle, rotated the tires, and washed it up for me. Was ready to pick up much quicker than I expected. All appears to be in good order. Thank you Carlos Davila and Group 1 GMC Southwest!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Juan was very helpful from the start and all the way to
Juan was very helpful from the start and all the way to the end. He helped me find exactly what I was looking for and drove away in my dream vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Southwest. Please don't hesitate to reach out if there's anything additional we can do for you.
I made an appointment at GMC Sterling McCall for an oil
I made an appointment at GMC Sterling McCall for an oil change. The service was done appropriately at the time promised and staff was friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Ronald, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
It was a very pleasant, no high pressure, experience.
It was a very pleasant, no high pressure, experience. My salesperson, Doyle, was awesome to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Feel free to reach out to us if you need anything. Have a wonderful day.
What a great experience, service was good, good
What a great experience, service was good, good communication and work was complete in the time they said it would. Not to mention the interaction with the employees.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we sincerely thank you for the positive review, and look forward to seeing you again soon!
The staff was very courteous and prompt.
The staff was very courteous and prompt. My problem was diagnosed and solved very swiftly. The porters really did a great job job on washing my truck.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Please don't hesitate to reach out if there's anything additional we can do for you.
I made an online appointment for the 70K mile service.
I made an online appointment for the 70K mile service. Among the 3 price choices, i chose the middle one, 10+ items supposely to be done for $119.95. However, they practically only did an oil change, charged me $95.92 without any explanations. They didn't even pretend to find a reason to under-deliver. I guess the online appointment packages are just false advertising to lull you in, so they can make money off you. If i knew all i am getting is an oil change, i can go to my neighborhood mechanic shop, pay half the price and a lot more convenience.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm really sorry to hear about your experience and how our service did not meet your expectations. It's never our intention to mislead anyone with our online packages, and I understand your frustration. I want to assure you that we take your feedback seriously. We are looking into what happened with your specific case to understand why the service package was not fully completed as advertised and why there was a discrepancy in the price charged. We value your business and want to make things right. We will be contacting you directly so we can discuss how to resolve this issue. We are committed to ensuring this does not happen again and appreciate you bringing this to our attention. Should you need anything else in the future you can reach me at 713-776-4654 or wilsolano@group1auto.com. Thank you! Wil Solano, Service Manager